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More About Barbara
 NEW PROGRAM based on the new book "The Simple Truthsof Service - Inspired by Johnny the Bagger" by Ken Blanchard and Barbara Glanz Programs to Improve Your Bottom LineHow much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves? Make no mistake about it, YOUR CUSTOMERS NOTICE –in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services. Barbara Glanz, CSP, Your Employee Motivation Expert, provides programs to help your organization address these and other productivity-crippling issues: Click here to see a short movie of Barbara’s thoughts on customer service. All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs: Keynote speeches of 45 - 90 minutes Plus, With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.
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