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Thank you for being so flexible with your schedule to offer your presentation at all hours of the day or night to accommodate our organization’s 24/7 operation. Barbara, you deliver a very powerful message, stimulating both one’s mind and one’s heart.

Wendy J. Bailey, Coordinator, Hospital Administration, University of Utah Hospitals and Clinics

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Testimonials

You have a way of crystallizing the key concepts in ways that people can both understand and make actionable, regardless of where they might be on the organizational chart. You also do a great job of engaging participants in their own learning. The interactive elements you weave into a session give people a chance to share their own insights and dilemmas in ways that build on the context you've created.

Dick Schaaf , Author , The Service Edge

More of Barbara in action.

Barbara's Articles

Available for reading online!

These materials are offered on a non-exclusive basis. You may reprint them in your newsletter or repost them as long as you include the author’s copyright as well as the bio and contact information. When using an article in an electronic publication, include a link to Barbara’s website (www.barbaraglanz.com) and contact her via email so she can include it in her bibliography. If you use an article in print, send two hard copies of the magazine or newsletter to the author at:

Barbara Glanz Communications Inc.
6140 Midnight Pass Rd., #802
Sarasota, FL 34242

Barbara’s articles are listed by the following categories:

CUSTOMER SERVICE / LOYALTY

• "MIS-TAKES" Are Opportunities!
• Happy Employees Create Happy Customers
• A Choice in every Interaction
• Building Customer Loyalty
• Three Things I've Learned About Customer Service.
• Tools for Dealing with Difficult Customers
  (Internal or External)
• Building Customer Loyalty In A Library Environment

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LEADERSHIP / MANAGERS

• Ten Ways to Show Your Employees You CARE!
• Rebuilding Trust in Turbulent Times
• Care Packages For The Workplace
  A Leadership Style That Promotes Productivity, Passion, And Peace
• HR Briefings Interview With Barbara Glanz
• Regenerating Spirit After Downsizing
  Send Your Employees A Care Package

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MOTIVATION / RETENTION / MORALE

• Creating Glimpses of Joy
• Send A C.A.R.E. Package
  How To Regenerate The Spirit In Your Organization
• Spread Contagious Enthusiasm
  Tips To Rebuild Employee Morale.
• Johnny

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FUN IN THE WORKPLACE / JOY

• 25 Low Cost, Creative Ideas to Improve Morale, Enhance Productivity, and Make Your Workplace More Fun!
• Spontaneous Treats
  The Key To Employees' Hearts!
• A Houseful of Flowers

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BALANCE

• A CARE Package for You
  Ideas to Blend Work and Family
• You Can Have It All!
  A Message Of Hope For Women Who Choose To Stay Home With Their Children
• Creating Family Traditions

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COMMUNICATION / CREATIVITY

• 49 Creative Ways To Get Your Ideas And Values Across!
• Survival Skills For A Changing Environment
  Creative Ways To Differentiate Yourself In The Workplace
• The Art of Communicating Creatively
  Making your Promotions Memorable!
• How To Escape Your Cocoon And Fly Free
  Creative Communication Tools For Trainers

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SPIRITUALITY / PERSONAL GROWTH

• Living Fully, Five Minutes at a Time - (From Sarasota Magazine - PDF)
• A Life Marker Moment
• Whose Angel Will You Be?
• The Blessing of Tears
• How Is your Soul?
• Angels
• Celebrate the Gift of Life!
• Beautiful People Don't Just Happen!
• A Single White Rose
• An Affirmation of Heaven

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CARE

• Taking CARE of Ourselves
• The Dog Bite

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COMMUNITY

• Life is All About Relationships
• The Blessing of Community
• An International Community
• UN Speech--Interfaith Celebration, Kansas City, October 22, 1995

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WRITING / SPEAKING

• Voicing Vision and Values Through a Book - (PDF)
  How to Get Published by a Mainstream Publisher
• Writing A Compelling Book Proposal
  A Critical Moment In The Publishing Adventure
• Speaking at Large Professional Conferences
  A Marketing Dream!

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Having trouble? | Bibliography