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Barbara captivates her audience with both her message and her delivery. Her passion and her enthusiasm elicit full participation. Those who listen to her cannot help but be drawn into the positive atmosphere that she creates. And the impact is not merely for the moment, but has far-reaching and long-lasting effects. She plants the seeds into her audiences' mind that allow them to grow and develop a "new spirit" of understanding, caring, and ultimately of productivity and profit in their workplace.

Lise Moquin , Faculty Head, Personal and Professional Effectiveness , Bank of Montreal Institute for Learning

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Testimonials

Barbara was exactly what we had hoped for. She was motivating and inspirational. She really got to the heart of the importance of motivating and retaining employees. We have implemented many of her suggestions!

Jamie Brooks, Director of Education, Lawrence & Memorial Hospital

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Blending Work and Family
• Embracing Change
• Creative Communication
• Adult Learning

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.