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Thank you for the wonderful time we had together on Sunday. Your message was well received by the team, and put us in the proper "frame of mind" to have a productive two day session setting our vision for the company. At the end of Tuesday's session, each of us gave a testimony as to what we'll do differently as a result of our experience. I was touched by the number of people who referenced what "Barbara said" in their comments.

Tony Pelaski, Executive VP of HR, Fruit of the Loom

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Testimonials

Thank you so much for your inspiring presentation! Your "enthusiasm" for servicing the customer certainly was "contagious" to all our associates! Many of the floral managers said, "I felt so refreshed and re-committed after the workshop!" Barbara, you certainly made an impact!

Greg Heck , Floral Merchandise Manager , Kroger Food Stores

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Embracing Change
• Adult Learning

What are Barbara's most requested topics?

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.