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On behalf of the Washington Public Employers Labor Relations Association, I'd like to thank you for delivering an excellent keynote at our fall conference in Ocean Shores. What a positive impact you made with your presentation! It was the perfect blend of practicality and inspiration for human resource managers and set just the right tome for the sessions to follow. I received nothing but outstanding comments from the conference participants.

Carol Greene , Staff Associate , Association of Washington Cities

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Testimonials

Thank you so much for participating in our All Exempt Staff Conference in Indiana last month. The feedback I have received from your presentation has been overwhelmingly positive. Your message on regenerating spirit in the workplace still resonates through our organization. Several of our managers have mandated that each of their meetings begins with three minutes of good news as a result of your recommendation.

Julie Geramanis Wilson, Regional Vice President, American Heart Association

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Blending Work and Family
• Embracing Change
• Creative Communication
• Adult Learning

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.