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Barbara Glanz is a gem - a rare find among speakers! Not only does she share HOW to inspire others to do their best, she MODELS the behavior with her own contagious enthusiasm and powerful personal illustrations. Our owners and managers loved her and were enthusiastic about having her return on another occasion (something we rarely do).

Jeff Fendley, Director of Training, Merry Maids

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Testimonials

Barbara Glanz was instrumental in our effort to implement the human dimension of our quality improvement initiative. Barbara's special skills in communicating the importance of service excellence helped us lay the groundwork. Her unique presentation skills, along with her creative visuals, were well received by our staff.

Dorothy Wright , Director-Quality Service , BlueCross BlueShield

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Blending Work and Family
• Embracing Change
• Creative Communication
• Adult Learning

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.