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You are a remarkable woman with so much to share. I can honestly say that in my 18 years of being with Domino's and going to meetings, you are one of the very few speakers that I can even recall (along with dear Dave Thomas) that had a powerful message that impacted my business. Since then, we worked to make things fun for our management team with regular outings, luncheons, sports activities and various game and movie tickets, etc. Just wanted to let you know that what you are doing is valuable and really does make a difference.

Ramona Scarlett , Domino's

Testimonials

Barbara's outstanding speaking skills allow her to bring us all back to the "human" side of business. She did not talk about theories and numbers, but rather the simple things we can do to bring fun back to our work. One of the attendees at our seminar words within our local community college. After the seminar, he told me that if Barbara did a presentation to all of the teachers at his organization, they would never have to worry about recruiting students again! He left the seminar, as did I, with incredible confidence that doing just some of the things that Barbara recommends will make all of us better leaders in our organizations, which, in turn, will make our employees (and students) want to be part of our team.

Sheila Mennenga , Human Resource Manager , Enercept, Inc.

Johnny the Bagger® from Barbara Glanz

About the Program:

Johnny the Bagger^®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger^® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience "Johnny the Bagger^®," you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.


- Ken Blanchard, Co-author of The One Minute Manager and Co-author with Barbara Glanz of The Simple Truths of Service As Inspired by Johnny the Bagger

Learning Point Highlights:

* Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)

* Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service

* Equips participants to add their own "personal signature" to their work to surprise and delight customers

Complete Training Kit Components:

• DVD Johnny the Bagger^® (full length 17 minute video)
• DVD Service from the Heart (4 minute video)
• VHS Johnny the Bagger^® (full length 17 minute video)
• Facilitator Guide
• Facilitator Resources
• Online Program Resources
• The Signature Pack (ten "Be a Johnny" Pads/Pens; ten small grocery bags)
• One Applied Learning Workbook

Johnny the Bagger^® video - Complete kit. $995.00,

Johnny the Bagger^® DVD or VHS* only. $895.00
(full length 17 minute video)

Print materials, trainer support tools and online resources are not
included in this special.

*Product shipped will be DVD unless you SPECIFY VHS. If you would
like the VHS version, please specify "VHS VERSION" in the
Comments/Special Delivery Instructions section when you order.

Quantity discounts and licensing options are available.  Call 941-312-9169.

Service from the Heart

About the Program:

Enlighten your employees on the impact of unforgettable customer service with this engaging presentation of inspirational quotes and memorable music.

Based on the work of best-selling author, Barbara Glanz, this four-minute program shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Click to watch the preview.

Service from the Heart is also a perfect prelude or close to your weekly staff meetings or your Johnny the Bagger^® training experience.

When you purchase the Complete Training Kit for Johnny the Bagger^®, Service from the Heart is included on your DVD.

DVD or VHS (4 minutes) $295.00

$295.00, Service from the Heart video

"Be a Johnny"... Add your personal signature

"Be a Johnny" notepad and pen set, $4.00