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More About Barbara
BARBARA GLANZ, Certified Speaking Professional
Barbara Glanz, CSP, works with organizations that want to improve morale,
retention, and service and with people who want to rediscover the joy in their
work and
in their lives.
SHORT SUMMARY:
Barbara Glanz, CSP, works with organizations that want to improve
morale, retention and service and with people who want to rediscover
the joy in their work and
in their lives. She is the author of eleven bestselling “how-to” books:
- What Can I Do? Ideas to Help Those Who Have Experienced Loss(Augsburg Fortress, January 2007)
- The Simple Truths of Appreciation: How Each of Us Can Choose to Make a Difference (Simple Truths, February 2007)
- CARE Packages for Your Customers: An Idea a Week for Customer Service (McGraw-Hill, April 2007)
- 180 Ways to Spread Contagious Enthusiasm( Walk the Talk, 2006)
- The Simple Truths of Service
-- Inspired by Johnny the Bagger by Ken Blanchard
and Barbara Glanz (June 2005);
- Balancing Acts — More Than 250 Guiltfree, Creative
ideas to Blend your Work and your Life (Dearborn 2003);
- Handle with CARE — Motivating and Retaining
your Employees (McGraw-Hill 2002);
- CARE Packages for the Workplace — Dozens of
Little Things You Can Do to Regenerate Spirit at Work (McGraw-Hill
1996);
- CARE Packages for the Home — Ways to Regenerate
Spirit Where You Live (Andrews McMeel 1998);
- The Creative Communicator — 399 Ways to Make
Your Business Communications Meaningful and Inspiring (McGraw-Hill
1993 and 1998)
- Building Customer Loyalty — How YOU Can Help
Keep Customers Returning (McGraw-Hill 1994).
She is known as “the business speaker who speaks to your
heart as well as to your head,” and she has presented to conferences,
associations, and organizations worldwide.
Here are some other interesting facts about Barbara:
- Elected to the Board of Directors of the National Speakers Association
2002 to 2005
- One of fewer than 550 Certified Speaking Professionals worldwide
- Has a Master’s Degree in Adult Education
- Former Manager of Training for Kaset International, a 30 year old Times
Mirror company specializing in Customer Service
- Has presented on all 7 continents and in all 50 states
- Ranked one of the top 10 speakers at the Society for Human Resource
Management national conferences from 1997 to 2003
- Chosen by Meeting Professionals International as one of only 34 Platinum
Speakers worldwide
- Featured in two of Westcott Communications’s most successful
live satellite TV performance
- Featured on ABC, NBC, CBS, CNN, FOX-TV, PAX-TV, WGN, CNBC, and on radio
and in print nationwide
More than just an exciting speaker, consultant, and author, Barbara has
three additional "claims to fame": her great-grandfather laid
the cornerstone where the four states come together (Page, Arizona, is
named after him); she played the piano on the TV show "Talent Sprouts";
and she directed David Hasselhof of "Knight Rider" and "Baywatch" fame
in his first high school play! Barbara lives and breathes her personal
motto "Spreading Contagious Enthusiasm.™"
 
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