eBooks from Barbara Glanz

Price: $12
Introductory Price

“Johnny the Bagger’s® Thoughts for the Day”

eBook - Electronic download.

Over 7 million people have watched the movie of “Johnny the Bagger®” on Barbaraglanz.com and YouTube, and nearly half a million people have purchased the book, “The Simple Truths of Service Inspired by Johnny the Bagger®” written by Ken Blanchard and Barbara Glanz. Johnny’s story has brought hope to people all over the world that one person CAN make a difference.

Now enjoy some of the thoughts that inspired Johnny, after hearing Barbara speak, to put his own “thought for the day” into every person’s groceries he bags. Along with the story of Johnny, you will find 20 pages of quotations that are funny, inspirational, and thought-provoking, all of which you can use in both your personal and professional lives.

How will YOU be a Johnny today?

INTRODUCTORY SPECIAL — Just $10 (Regular price $12) and you can download the file immediately.

Price: $7
20 pages

1 -The Creative Communicator

eBook - Electronic download.

How to Communicate your Commitment Creatively--A Frame

• Communication
• Commitment
• Creativity
• The Human-Business Model
• Internal and External Customers
• Using The Way It Is Model
• Making Choices
• Right Brain Thinking Versus Left Brain Thinking

Guidelines for Communicating your Organization's Commitment

Price: $9
21 pages

2 -Written Communication

eBook - Electronic download.

How to Make your Written Communications Express your Commitment in a Creative and Customer Friendly Way:

• Guidelines for Creative Business Writing
• Statements of Purpose
• Letters and Policies, Practices, Procedures
• Publications, Brochures, and Invitations
• Newsletters
• Quotations and Articles
• Payroll, Bill, and Statement Inserts
• Customer Guarantees
• Business Cards

Price: $9
21 pages

3 -Electronic Communication

eBook - Electronic download.

Using Technology to Creatively Communicate your Commitment

• Audio-Video Message
• Closed Circuit T. V.
• Television Commercials
• Computer Networks / E-Mail
• Fax Machines
• Teleconferencing
• Voice Mail
• Telephone

Guidelines for Communicating your Organization's Commitment

Price: $11
41 pages

4 -Face-To-Face Communication

eBook - Electronic download.

Creatively Communicating your Organizational Commitment Through Personal Interaction

• Hiring and Interviewing
• Employee Orientation Programs
• Special Employee Benefits
• Skills Training
• Presentations and Promotions
• Regular Lunch Meetings
• People-to-People Meetings (Internal)
• Customer Meetings
• Company Meetings
• Cultural Diversity Awareness

Price: $7
14 pages

5 -Day-to-Day Feedback

eBook - Electronic download.

Creatively Communicating Your Appreciation on a Daily Basis

• The Four A's
• Internal Customer Examples
• External Customer Examples

Price: $9
36 pages

6 -Enhancements and Reminders

eBook - Electronic download.

Keeping your Commitment Alive Through Fun and Innovative Extras

• Human Level Enhancements
• Contests
• Social Events and Celebrations
• Added Services
• Business Level Enhancements

Guidelines for Communicating your Organization's Commitment

Price: $9
25 pages

7 -Measurements

eBook - Electronic download.

Creative Ways to Gather Information to Make your Organization's Commitment Actionable and Effective

• Customer Surveys
• Customer Follow-up Calls
• Quality and Service Standards/Performance
• Reviews/Bonuses
• Gathering Feedback Through Customer Meetings
• Mystery Shopping
• Measuring Customer Complaints

Price: $9
26 pages

8 -Rewards and Recognition

eBook - Electronic download.

Creative Ways to Make Confirming the Commitment Matter to your Employees

• Low Cost Ideas for Recognition
• Rewards

Price: $7
11 pages

9 -Recoveries

eBook - Electronic download.

Using Creative Recovery to Communicate Commitment