The more high technology around us, the more the need for human touch. - John Naisbitt -

We brought Barbara is to give three full-day sessions to allow all of our staff to participate. Response of staff was very favorable. As part of her program, Barbara had staff identify barriers to providing good customer service and also things we could do to enhance customer service. These lists were provided to the program sponsor for follow-up. Barbara's impact on staff was so positive that some began implementing the ideas even before we got all the lists compiled and could formulate an action plan! I rate Barbara's presentation as "excellent" and strongly recommend her to you.

Bruce Becker, Assistant to Director , Michigan Public School , Employees Retirement System

Testimonials

As an Iowa State Senator and the Education Director at Myrtue Memorial Hospital, I have seen many presenters in action. By far, Barbara is at the very top of the list for quality. The formal evaluations as well as the informal comments have proven this to be the most practical and effective seminar presented here in ten years.

Nancy Boettger, Iowa State Senator

Barbara Networks on:

Books and Products from Barbara Glanz

 

Simple Truths of Service

View Cover

Hardcover $15.95





The Simple Truths of Service book & DVD

Book plus 3 minute DVD of the Johnny story which the book is based on

Book & DVD $19.95






Simple Truths of Service

The Simple Truths of Service, narrated by Barbara Glanz

Audio CD $10.00

The Simple Truths of Service --
Inspired by Johnny the Bagger

Written by Ken Blanchard & Barbara Glanz, 2005.

An unforgettable true story about a young man with Down Syndrome, who changes the culture of a grocery store by being creative and giving the customers more than they expect.

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

Barbara talks about this book.

"Johnny’s story captures a universal truth of service – lead with the heart.  It teaches us that regardless of our business or position, we can all make a difference if we have the courage to try."

- Mac Anderson, founder of Simple Truths and Successories

" These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be. "

- Bob Danzig, Author/Speaker/Professor
Former CEO Hearst newspapers

“This is a terrific book that brings the essence of customer service to life.  Everyone at our meeting loved it.”
- Jerry Calabrese, Vice President, McDonalds Corp.

This book will NOT be sold in bookstores or on Amazon.com!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved