Books and Products from Barbara Glanz

View Cover

Hardcover $15.95

The Simple Truths of Service book & DVD

Book plus 3 minute DVD of the Johnny story which the book is based on

Book & DVD $19.95

The Simple Truths of Service, narrated by Barbara Glanz

Audio CD $10.00

The Simple Truths of Service --
Inspired by Johnny the Bagger

Written by Ken Blanchard & Barbara Glanz, 2005.

An unforgettable true story about a young man with Down Syndrome, who changes the culture of a grocery store by being creative and giving the customers more than they expect.

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

Barbara talks about this book.

"Johnny’s story captures a universal truth of service – lead with the heart.  It teaches us that regardless of our business or position, we can all make a difference if we have the courage to try."

- Mac Anderson, founder of Simple Truths and Successories

" These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be. "

- Bob Danzig, Author/Speaker/Professor
Former CEO Hearst newspapers

“This is a terrific book that brings the essence of customer service to life.  Everyone at our meeting loved it.”
- Jerry Calabrese, Vice President, McDonalds Corp.

This book will NOT be sold in bookstores or on Amazon.com!