NORMAL DAY: Let me be aware of the treasure you are. Let me learn from you, savor you, bless you, before you depart. Let me know pass you by in quest of some rare and perfect tomorrow. Let me hold you while I may, for it will not always be so. One day I shall dig my fingers into the earth, or bury my face in the pillow, or stretch myself taut, or raise my hands to the sky, and want more than anything - your return. - M. J. Irion -

Barbara's motto of ‘spreading contagious enthusiasm’ exemplifies her way of living and her impact on others. No one leaves Barbara's speaking engagements without having the spirits of caring and appreciation re-ignited in their hearts and souls. She then equips them with practical tips to create spirit in the workplace and releases them with renewed power to make a difference in their corner of the world.

Anita Schamber, Ed.D., Senior Associate, Leadership and Organizational Development Team, World Vision

Testimonials

Thank you for helping to make this convention our best ever through your excellent presentation. We appreciate the effort you made to familiarize yourself with our system and to relate to our people. Enclosed is a gift to remind you of the nation's best hair salon chain.

Raymond L. Barton, President, Great Clips, Inc.

Barbara Networks on:

Books and Products from Barbara Glanz

 

Simple Truths of Service

View Cover

Hardcover $15.95





The Simple Truths of Service book & DVD

Book plus 3 minute DVD of the Johnny story which the book is based on

Book & DVD $19.95






Simple Truths of Service

The Simple Truths of Service, narrated by Barbara Glanz

Audio CD $10.00

The Simple Truths of Service --
Inspired by Johnny the Bagger

Written by Ken Blanchard & Barbara Glanz, 2005.

An unforgettable true story about a young man with Down Syndrome, who changes the culture of a grocery store by being creative and giving the customers more than they expect.

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

Barbara talks about this book.

"Johnny’s story captures a universal truth of service – lead with the heart.  It teaches us that regardless of our business or position, we can all make a difference if we have the courage to try."

- Mac Anderson, founder of Simple Truths and Successories

" These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be. "

- Bob Danzig, Author/Speaker/Professor
Former CEO Hearst newspapers

“This is a terrific book that brings the essence of customer service to life.  Everyone at our meeting loved it.”
- Jerry Calabrese, Vice President, McDonalds Corp.

This book will NOT be sold in bookstores or on Amazon.com!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved