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Barbara Glanz was instrumental in our effort to implement the human dimension of our quality improvement initiative. Barbara's special skills in communicating the importance of service excellence helped us lay the groundwork. Her unique presentation skills, along with her creative visuals, were well received by our staff.

Dorothy Wright , Director-Quality Service , BlueCross BlueShield

Testimonials

Steve Wroten and I hesitated for just a few hours that Tuesday to determine if we should continue with our conference in light of the tragedy that so greatly impacted our nation. We then became determined more than ever to go forward and not let terrorists defeat us in our pursuit of quality and excellence. Each person who came made a brave decision to attend. They could have stayed home and for good reason. To see so many people attend was heartwarming. Your quick modification of the keynote address to consider the tragic events started us off just right with encouragement and ideas for regenerating others and ourselves during this sad time.

Thomas F. Casperson , Executive Director , Ohio Award for Excellence

Books and Products from Barbara Glanz

View Cover Paperback $14.95

CARE Packages for the Workplace Dozens of Little Things You Can Do to Regenerate Spirit at Work. McGraw-Hill, New York: 1996 This "how-to" book, with a foreword by Ken Blanchard, explains how a company can improve morale, retention, productivity, and team spirit among its employees. It is a delightful compilation of immediately applicable action ideas that anyone can adapt to their own work situation, wherever that may be. The book discusses how to integrate into your organization the elements of a spirited workplace - Creative Communication; Atmosphere and Appreciation for All; Respect and Reason for Being; and Empathy and Enthusiasm. The multitude of creative ideas, most of which cost no money, will touch your heart and spirit and will make a difference in your workplace every single day. Barbara talks about this book.