Fear came to the door and knocked. Faith answered and lo, there was no one there. - C. Reade -

Barbara's hard work in preparing for this program paid off. She kept our studio and satellite audience enthralled with her stories of creativity and positive workplace experiences. Barbara not only went the extra mile in giving me as producer "added value" by suggesting many different graphics to use, but also produced a workbook for this program that was sent to all of our subscribers -- a workbook that easily contained twice the information we would usually get from a presenter in this instance."

Scott Finley, Program Manager, Executive Education Network, Westcott Communications

Testimonials

Thanks so much for participating in our three day leadership development workshop in Houston. I believe the program was an unqualified success. The feedback from the managers who participated has been very positive. I believe we were able to achieve our goals of imporving the spirit of our managers and giving them tools to take the message back to their employees and customers.

Nick Muntean, Human Resources Consultant, Nationwide Insurance Companies

Barbara Networks on:

Books and Products from Barbara Glanz

 

CARE Packages for your Customers

Paperback $18.99



CARE Packages For Your Customers -
An Idea a Week to Enhance Customer Service

C = Creative Communication

A = Atmosphere and Appreciation for All

R = Respect and Reason for Being

E = Empathy and Enthusiasm

CARE to build a customer-focused company!

Barbara talks about this book.

Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. Care Packages For Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service.

Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes:

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies have created enhanced experiences for their customers
  • Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening

You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
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