At the heart of any good business is a Chief Executive Officer who has one! - Malcom S. Forbes -

Here's a no-surprise! Your presentation at our Marketing Seminar was the best part of the meeting, according to the evaluation forms we've received. Everyone loved your talk and--as you could see--responded to your spirited delivery. You sent them home happy, smarter, and energized. Who could ask for more from a featured speaker? Thanks for a great job.

Brenda L Adair, Director of Membership, National Association of Independent Insurers

Testimonials

Conference participants were enthralled with your presentation. Evaluations included comments such as, "This speaker woke me up and started me to think about how I can make a difference," and "SSA always makes a difference for the public - now we have ideas for making a difference with employees too!" and finally: "Barbara Glanz should be considered a national treasure!" These comments, you understand, come from a fairly jaded community of managers who are rarely moved to such comments!

Jolene Jackson, Team Leader, Employee Training & Development, Social Security Administration

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Books and Products from Barbara Glanz

 

CARE Packages for your Customers

Paperback $18.99

DECEMBER SPECIAL: $15

CARE Packages For Your Customers -
An Idea a Week to Enhance Customer Service

C = Creative Communication

A = Atmosphere and Appreciation for All

R = Respect and Reason for Being

E = Empathy and Enthusiasm

CARE to build a customer-focused company!

Barbara talks about this book.

Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. Care Packages For Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service.

Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes:

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies have created enhanced experiences for their customers
  • Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening

You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
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