Kindness is a language which the deaf can hear and the blind can see. - Sister Busche -

I have attended and enjoyed your sessions at the annual SHRM Conference for several years—I won’t miss any of your sessions!  You are an inspiration to all who have the privilege of listening to you and exude a peaceful radiance just in your presence!

Kris Thomson, Human Resources Manager, Jostens

Testimonials

We have had many retreats, and a variety of "experts" come speak to us. You are by far the BEST, most appreciated, and a person who made everyone present feel valued. Our only regret was that you were only able to be with us one day. , Your follow-up notes, gift of the crystal care package, etc., show that you don't just talk about how to make people feel valued; you do it. Thanks for your involvement in the minitries of CRISTA. I will sing your praises everywhere I go.

Jim Gwinn , President , CRISTA Ministries

Barbara Networks on:

Books and Products from Barbara Glanz

 

CARE Packages for your Customers

Paperback $18.99

DECEMBER SPECIAL: $15

CARE Packages For Your Customers -
An Idea a Week to Enhance Customer Service

C = Creative Communication

A = Atmosphere and Appreciation for All

R = Respect and Reason for Being

E = Empathy and Enthusiasm

CARE to build a customer-focused company!

Barbara talks about this book.

Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. Care Packages For Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service.

Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes:

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies have created enhanced experiences for their customers
  • Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening

You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
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