Books and Products from Barbara Glanz
Suffering and change are a part of life. We spend well over 50% of our lives today in change. “Transition” has become the norm and “stability” the exception. - James R. Zullo -
Please know how much we appreciated your retail workshops on "Building Customer Loyalty." You have inspired not only sales associates, managers, and owners of stores, but also Regency Square's office, security, and maintenance staffs. Your emphasis on caring for customers on a human level increases retail profits and sales associate productivity and both of these increase the profits and value for a shopping center.
Nina Polm, CMD , Michael Sullivan, CSM , Regency Square Shopping Center