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More of Barbara's Products 
"THE SIMPLE TRUTHS OF SERVICE --
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$15.95, Hard cover, 80 pages, 6.75" square.  
The Simple Truths of Service book & DVD Book plus 3 minute DVD of the Johnny story which the book is based on Book & DVD $19.95 |
An unforgettable true story about a young man with Down Syndrome, who changes the culture of a grocery store by being creative and giving the customers more than they expect. Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.
"Johnny’s story captures a universal truth of service – lead with the heart. It teaches us that regardless of our business or position, we can all make a difference if we have the courage to try."
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“The toughest job in customer service is motivating ordinary people to do extraordinary things day in and day out. If you're wondering how to get this done, this book is for you. By blending remarkable stories with practical advice, the authors will inspire you, supercharge your team, and then give you the tools you need to do it. “
- Tim Hammonds,
CEO and President, Food Marketing Institute
“ This book offers practical, usable and critical advice for all organizations through real life stories about how the power of service can impact customer loyalty .”
- C. Manly Molpus,
President and CEO, Grocery Manfacturers of America
" These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be. "
- Bob Danzig, Author/Speaker/Professor
Former CEO Hearst newspapers
“ Want a healthy bottom line? Give your customers great service. Want to know how? Read this book !”
- Harvey Mackay,
Author of Swim with the Sharks Without Being Eaten Alive
Dear Barbara,
I was given a copy of this book at Pella Corporation sales training. It knocked my socks off. I have been in sales for about 10 years. I have read many books on service and the like and been to plenty of sales seminars. None of which have touched me nearly as much as this little book. Not much unlike Wally the cab driver, it hit me right between the eyes. The first thing I did was put a little sign right on my laptop (which I use daily on calls) that says “Are You Going To Be A Johnny Today.” This little book changed my outlook. Thank You!!!
- Dave Held
Pella Window and Doors St. Louis
ORDERING INFORMATION: "The Simple Truths of Service" Book
DR2139 $15.95; Shipping $4.00. 7% tax for Florida residents.
RELEASE DATE: June 2005
For quantity discounts and personalization options, please call us at 941-312-9169.
View Cover
Hardcover $15.95
The Simple Truths of Service book & DVD
Book plus 3 minute DVD of the Johnny story which the book is based on
Book & DVD $19.95
The Simple Truths of Service, narrated by Barbara Glanz
Audio CD $15.00
Enjoy other great products by Barbara Glanz.
NEW PROGRAM:This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.
Because of her master’s degree in adult learning, all Barbara’s presentations are designed around adult learning principles which help to assure behavior change. Barbara will customize this session by assisting you in collecting stories from your own or your clients’ organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.
If you'd like to book this program or receive more information on this or any of Barbara's other wonderful programs, please contact her by phone: 941-312-9169 or email: bglanz@barbaraglanz.com.
