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Thank you for your presentation at the New Horizons Lecture Series for Public Managers. The message you delivered still resonates through the halls of our office buildings. People can't stop talking about you! Your work is truly inspirational and I know you touched the souls of many who attended our lecture. I only wish there had been more time for you to share more of your thoughts.

Dan Nygaard, New Horizons Program Manager, Seattle Management Association

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Testimonials

Superb! Moving! Exhilarating! That's the way I would describe Barbara Glanz.

Barbara Grimsgard, Director of Education & Meetings , Chicago Society of Association Executives

More of Barbara in action.

The Simple Truths of Service

Here is what people are saying about the new book:

“The toughest job in customer service is motivating ordinary people to do extraordinary things day in and day out.  If you're wondering how to get this done, this book is for you.  By blending remarkable stories with practical advice, the authors will inspire you, supercharge your team, and then give you the tools you need to do it.  “

- Tim Hammonds,
CEO and President, Food Marketing Institute

“ This book offers practical, usable and critical advice for all organizations through real life stories about how the power of service can impact customer loyalty .”

- C. Manly Molpus,
President and CEO, Grocery Manfacturers of America

" These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be. "

- Bob Danzig, Author/Speaker/Professor
Former CEO Hearst newspapers

“ Want a healthy bottom line? Give your customers great service. Want to know how? Read this book !”

- Harvey Mackay,
Author of Swim with the Sharks Without Being Eaten Alive

Dear Barbara,
I was given a copy of this book at Pella Corporation sales training. It knocked my socks off. I have been in sales for about 10 years. I have read many books on service and the like and been to plenty of sales seminars. None of which have touched me nearly as much as this little book. Not much unlike Wally the cab driver, it hit me right between the eyes. The first thing I did was put a little sign right on my laptop (which I use daily on calls) that says “Are You Going To Be A Johnny Today.” This little book changed my outlook. Thank You!!!

- Dave Held
Pella Window and Doors St. Louis

Creative Ideas to Use This Book:

• As a gift to all your employees to show them that EVERYONE can make a difference
• As a gift to all your customers to encourage them to give even better service
• As a Thanksgiving or year-end gift to all your customers with a letter that says:

"Thank you for the privilege of allowing us to serve you this year.  We hope our gift of this small, simple, heartwarming book will help you to serve your customers even better in the year ahead.” 

ORDERING INFORMATION:

Not available in stores!

View Cover Hardcover $15.95 The Simple Truths of Service book & DVD Book plus 3 minute DVD of the Johnny story which the book is based on Book & DVD $19.95 The Simple Truths of Service, narrated by Barbara Glanz Audio CD $10.00

The Simple Truths of Service -- Inspired by Johnny the Bagger Written by Ken Blanchard & Barbara Glanz, 2005. An unforgettable true story about a young man with Down Syndrome, who changes the culture of a grocery store by being creative and giving the customers more than they expect. Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization. "Johnny’s story captures a universal truth of service – lead with the heart.  It teaches us that regardless of our business or position, we can all make a difference if we have the courage to try." - Mac Anderson, founder of Simple Truths and Successories " These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be. " - Bob Danzig, Author/Speaker/Professor Former CEO Hearst newspapers “This is a terrific book that brings the essence of customer service to life.  Everyone at our meeting loved it.” - Jerry Calabrese, Vice President, McDonalds Corp. This book will NOT be sold in bookstores or on Amazon.com! Barbara talks about this book.

NEW PROGRAM:

“The Simple Truths of Service --
Inspired by Johnny the Bagger”

This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect.  This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations  to reshape their  culture around serving the customer.  It will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.

CUSTOMIZATION: 

Because of her master’s degree in adult learning, all Barbara’s presentations are designed around adult learning principles which help to assure behavior change.  Barbara will customize this session by assisting you in collecting stories from your own or your clients’ organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.  

If you'd like to book this program or receive more information on this or any of Barbara's other wonderful programs, please contact her by phone: 941-312-9169 or email: bglanz@barbaraglanz.com.

More Programs by Barbara