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I still remember you when you spoke at the Asia Pacific HRM Congress in Mumbai, India. You were the only speaker (there were 92 speakers who were invited) who moved both my mind and heart.

Cosme Pacana, Training Director, Institute of Cooperative Studies

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Your evening speech "put the exclamation point" on the day! To a person, we have had nothing but good comments from both the Princeton and the Dallas audiences. I am convinced that the application of your simple, but powerful principles to customer interactions went a long way to reminding us how important each of us is as an individual in affecting our clients' perception of our organization's value. You made us "step back from the trees and see the forest."

Ray J. McGowan , Vice President-Engineering , Mobil Research and Development Corporation

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