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More About Barbara
The Simple Truths of Service
“The Simple Truths of
Service -
Inspired by Johnny the Bagger”
This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.
Click here to see a short movie of Barbara’s thoughts on customer service.
Customization:
Because of her master?s degree in adult learning, all Barbara?s presentations are designed around adult learning principles which help to assure behavior change. Barbara will customize this session by assisting you in collecting stories from your own or your clients? organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.
A perfect product from Barbara that goes hand in hand with this program is her book;
The Simple Truths of Service.
Next: Barbara's Guarantees
 
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