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We have had many retreats, and a variety of "experts" come speak to us. You are by far the BEST, most appreciated, and a person who made everyone present feel valued. Our only regret was that you were only able to be with us one day. , Your follow-up notes, gift of the crystal care package, etc., show that you don't just talk about how to make people feel valued; you do it. Thanks for your involvement in the minitries of CRISTA. I will sing your praises everywhere I go.

Jim Gwinn , President , CRISTA Ministries

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Testimonials

Thank you for your marvelous humor, your wealth of positive suggestions, and for stirring us all to transcend our rutted patterns of thinking and interacting. You are truly a blessing and our community will never be the same! Please come back soon and give us another dose of your contagious enthusiasm.

SuEllen Fried, Founder, STOP Violence Coalition

More of Barbara in action.

The Simple Truths of Service

“The Simple Truths of Service -
Inspired by Johnny the Bagger®”

This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.

Click here to see a short movie of Barbara’s thoughts on customer service.

Customization:

Because of her master's degree in adult learning, all Barbara's presentations are designed around adult learning principles which help to assure behavior change. Barbara will customize this session by assisting you in collecting stories from your own or your clients? organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.

Products from Barbara that go hand in hand with this program are her books;

The Simple Truths of Service

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