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Thank you so much for sharing your story and yourself with all of us at the spring meeting for the Various Chemical Companies of Texas and Louisiana (VCC). As the final speaker for our meeting, you left us feeling motivated and regenerated as we headed home to our offices. Many of the companies that belong to our organization have experienced significant changes in recent years which often leave employees feeling less than excited about their "new organization." Your message reminds us all how important the spirit of our employees is. There are some very simple things we can al do to take care of that spirit as we make our way through the many changes that we all face daily.

Brenda K. Hunsucker, Human Resource Manager, Haldor Topsoe, Inc.

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Testimonials

Barbara Glanz has consistently scored among the Top 10 speakers at our conferences since 1997. She has been able to accomplish this not only due to her outstanding speaking skills, but also her warmth and ability to know what the audience needs and wants.

Barbara Sadek, Director of Education, Society for Human Resource Management

More of Barbara in action.

The Simple Truths of Service

“The Simple Truths of Service -
Inspired by Johnny the Bagger®”

This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.

Click here to see a short movie of Barbara’s thoughts on customer service.

Customization:

Because of her master's degree in adult learning, all Barbara's presentations are designed around adult learning principles which help to assure behavior change. Barbara will customize this session by assisting you in collecting stories from your own or your clients? organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.

Products from Barbara that go hand in hand with this program are her books;

The Simple Truths of Service

Next Topic: Adult Learning