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Barbara, you deliver a very powerful message, stimulating both one's mind and one's heart. Our employees not only learned from the experience, they walked away with new ideas and simple methods for regenerating spirit in the workplace and at home. You left them energized and motivated, and ready to take on the world.

Wendy J. Bailey, Coordinator, Hospital Administration, University of Utah Hospitals and Clinics

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Testimonials

Barbara Glanz has provided training on "Building a Customer-Oriented Organization" to State of Michigan employees for two years, during which time she received an average rating of 4.90 on a scale of 5.00 from participants. As a result of her instruction and professionalism, Ms. Glanz has been a great asset to the State of Michigan.

Robert Freeman, Michigan Department of Civil Service

More of Barbara in action.

Creative Communication

“Apathy Busters –
Communication Ideas that Get the Point Across!”

“ Survival Skills for a Changing Environment –
Creative Ways to Differentiate Yourself in the Workplace”

For many organizations, communication has become a deep rut full of dreary memos, dismal meetings, and negative feedback. The result is unhappy, apathetic employees and ultimately poor customer service.

A recent study by the Chicago Tribune shows that the average worker spends over 50 hours a week communicating in some way, and Business Week reported that the average American worker gets 274 communications every day. Since we are bombarded by piles of paper, hundreds of e-mail messages, and full voice mail boxes, the only way to get our messages heard is to surprise people. The more creatively a message is sent, the greater the chance that the message will be noticed and heeded!

Using dozens of real-life examples and easily implementable action ideas in such areas as rewards and recognition, day-to-day appreciation, enhancements and reminders, recoveries, measurements, and personal executive actions, Barbara will reawaken the creative spirit in your organization and help both employees and managers find more positive, meaningful ways to communicate whether it is written, electronic, or face-to-face communication.

Click here to read what some clients have to say about these programs.

Outcomes

After attending this session, supervisors and managers will learn skills and ideas to:

• Fully understand the need for creative communication
• Examine your business card, your workspace, your voice mail message, your fax cover sheet, every form letter, sign, and piece of marketing material that leaves your business
• Add a personal signature to your work
• Leave with many immediately implementable action ideas to communicate in ways that will get other’s attention
• Generate actionable ideas of your own

Participants will explore many different coping skills and meaningful ways to let go of the past, better understand and navigate difficult periods of transition, and move on to new beginnings, in life as well as at work. A special program for managers will enable them to effectively lead their associates through the transition process. This program can be customized for your group.

For Executives, Managers, Team Leaders, and Team Players
Complete program - One Day Seminar.
Can be modified into shorter time frames.
Also available as a keynote presentation.

Products from Barbara that go hand in hand with this program are her books;

Handle with CARE -- Motivating and Retaining Employees Creative, Low-Cost Ways To Raise Morale, Increase Commitment, And Reduce Turnover

CARE Packages for the Workplace -- Dozens of Little Things You Can Do to Regenerate Spirit at Work

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