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More About Barbara
Customer And Employee Loyalty: Client Comments
“Building Customer Loyalty –
How YOU Can Help Keep Customers
Returning!”
You've done it again! Your inspirational words to our customer service
and credit and collections departments were a catalyst for a new level
of energy and spirit. You've now worked this mini-miracle for me at two
different companies! Should you ever need a reference for a potential client,
please do not hesitate to have them contact me.
Beth A. Lewis,
Sr. Vice President,
Sales and Marketing,
CRC Press, Inc.
When I am not at the capitol, I work at Myrtue Memorial Hospital. Recently
Barbara Glanz presented a day long workshop for employees from Myrtue
Memorial Hospital, Cass County Memorial Hospital and Montgomery County
Memorial Hospital in Southwest Iowa. As the Education Director at Myrtue
Memorial Hospital I have seen many presenters in action. By far, Barbara
is at the very top of the list for quality. Even though my expectations
for the day were high, the effectiveness of her presentation exceeded
my hopes. Through a variety of modes, she challenged our thinking to
look at things differently, she empowered each one of us with the confidence
that we can make a difference, and she stimulated our creativity so everyone
left with many easily applicable ideas to use in our own personal lives
and at work. The "human/business level" model she presents
illuminated customer interactions with sensitive clarity. Weeks later
I hear fellow employees informally discussing their implementations of
these concepts in their departments.
Nancy Boettger,
Iowa State Senator
Next Topic: Blending Work And Family
 
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