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We were thrilled to hear many positive session comments and feedback.  Your contribution added greatly to the value and success of this year’s event.  We truly appreciate your willingness to share your time and talent in support of the tourism industry.

Sherry Henry, Director, Arizona Office of Tourism

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Testimonials

Barbara's inspirational stories of service and simple models for caring communication have touched us all at Kaiser Permanente. She has reminded us of the healing powers of thoughtful, heartfelt interactions that will continue to transform the spirit of service at our facility. Barbara's message, when applied, is one of the best forms of preventative medicine.

Kimberly Walker, Customer Service Executive, Kaiser Permanente

More of Barbara in action.

Customer And Employee Loyalty

Building Customer Loyalty –
How YOU Can Help Keep Customers Returning!

You've done it again! Your inspirational words to our customer service and credit and collections departments were a catalyst for a new level of energy and spirit. You've now worked this mini-miracle for me at two different companies! Should you ever need a reference for a potential client, please do not hesitate to have them contact me.

Beth A. Lewis,
Sr. Vice President,
Sales and Marketing,
CRC Press, Inc.

When I am not at the capitol, I work at Myrtue Memorial Hospital. Recently Barbara Glanz presented a day long workshop for employees from Myrtue Memorial Hospital, Cass County Memorial Hospital and Montgomery County Memorial Hospital in Southwest Iowa. As the Education Director at Myrtue Memorial Hospital I have seen many presenters in action. By far, Barbara is at the very top of the list for quality. Even though my expectations for the day were high, the effectiveness of her presentation exceeded my hopes. Through a variety of modes, she challenged our thinking to look at things differently, she empowered each one of us with the confidence that we can make a difference, and she stimulated our creativity so everyone left with many easily applicable ideas to use in our own personal lives and at work. The "human/business level" model she presents illuminated customer interactions with sensitive clarity. Weeks later I hear fellow employees informally discussing their implementations of these concepts in their departments.

Nancy Boettger,
Iowa State Senator

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