Great ideas need landing gear as well as wings. - MC.D. Jackson -

Barbara Glanz was instrumental in our effort to implement the human dimension of our quality improvement initiative. Barbara's special skills in communicating the importance of service excellence helped us lay the groundwork. Her unique presentation skills, along with her creative visuals, were well received by our staff.

Dorothy Wright , Director-Quality Service , BlueCross BlueShield

Featured Products

The Simple Truths of Service -- Inspired by Johnny the Bagger
What Can I Do? Ideas to Help Those Who Have Experienced Loss

Testimonials

I have attended and enjoyed your sessions at the annual SHRM Conference for several years—I won’t miss any of your sessions!  You are an inspiration to all who have the privilege of listening to you and exude a peaceful radiance just in your presence!

Kris Thomson, Human Resources Manager, Jostens

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More of Barbara in action.

Barbara Networks on:

Employee Retention and Motivation

“Handle with CARE –
Motivating and Retaining Employees”

These are just a few of the comments from clients who have heard this presentation.

Dear Barbara:
I have been wanting to write ever since I met you at our Managers Meeting in Chicago and thank you for giving me so much encouragement and support! I feel so blessed to have met you! Since I have been back from our meeting, I have worked very hard with my associates to increase our service (we already had done well in the past, but recently had experienced a slump). Our customer satisfaction score went up THREE points in November, and I attribute it to you and your message! I am planning to order several of your books for reading over my vacation after Christmas and I LOVED your website. Thank you again for all you do for everyone everywhere!

Susan Farrish, Manager
Bank of America

Great class coupled with great ideas. Well put together. Thanks!

This company needs this on every level.

This was the best class I've ever taken.

First time I've every shed tears in this organization that were not tears of absolute frustration.

It was really nice to be in a seminar that was placing emphasis on positivity and creativity.

I think this program, out of the many I've participated in, actually gave concrete ideas to take back and apply. One of my supervisors came to the morning session. I can't wait to brainstorm with him. So many of our seminars are not realistic to the job. This one was GREAT!

Very energizing. Truly uplifting.

I loved the program. The overall concepts are so simple‹but so significant‹and overlooked by many. I want to go read all your books! This program puts everything into perspective. Everyone in the company could benefit from hearing what you have to say.

This needs to be offered to all staff.

Best presentation I've experienced so far at the Merc.

I really appreciate what I've learned, realized, been reminded of through this workshop.

The whole company should attend.

Next Topic: Regenerating Spirit In The Workplace

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved