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A couple of weeks have passed since you delivered your motivational talk in Cancun. I want to take one last opportunity to thank you again for the outstanding job you did in making those two hours the best two we had spent in quite some time. With the news of the merger being announced only days before, it truly seemed to be the message everyone needed to hear to really lift their spirits. , Barbara, as they say, "You put the icing on the cake." You are truly inspiring, and we are glad you shared some of your inspiration with us.

Kim Prevette , Wachovia Bank

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Testimonials

Each year our goal is to develop programming to help our attendees tackle tough issues challenging the industry, as well as to provide inspiration for new ideas and future growth. Your involvement helped us attain that goal. Your willingness to share your expertise and experience is genuinely appreciated. The feedback we received from attendees about your session was extremely positive--you were one of the highest-rated speakers at the conference and received rave reviews. It was truly a pleasure to work with you - your positive spirit was "catching" and infused the conference with good feelings from the start.

Laurie A. Gethin, Sr. Manager, Education, Food Marketing Institute, Washington, DC,

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Blending Work and Family
• Embracing Change
• Creative Communication
• Adult Learning

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.