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We brought Barbara is to give three full-day sessions to allow all of our staff to participate. Response of staff was very favorable. As part of her program, Barbara had staff identify barriers to providing good customer service and also things we could do to enhance customer service. These lists were provided to the program sponsor for follow-up. Barbara's impact on staff was so positive that some began implementing the ideas even before we got all the lists compiled and could formulate an action plan! I rate Barbara's presentation as "excellent" and strongly recommend her to you.

Bruce Becker, Assistant to Director , Michigan Public School , Employees Retirement System

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Testimonials

General Mills Shared Services is still buzzing about your message. Your presentation was the #1 highlight of the morning program. You touched a lot of people and “whacked their thinking.”

Candi Rathjen-Nowak, Project Manager, General Mills

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Blending Work and Family
• Embracing Change
• Creative Communication
• Adult Learning

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.