Complete Training Kit Components:

* DVD Johnny the Bagger (full length 17 minute video)
* DVD Service from the Heart (4 minute video)
* VHS Johnny the Bagger (full length 17 minute video)
* Facilitator Guide
* Facilitator Resources
* Online Program Resources
* The Signature Pack (ten "Be a Johnny" Pads/Pens; ten small grocery bags)
* Ten Applied Learning Workbooks

* NEW *

"Johnny the Bagger: A True Story of Customer Service" DVD and VHS movie available now!

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Click here to read more about this extraordinary new product.

$995.00, Johnny the Bagger video - Complete kit.

$895.00, Johnny the Bagger DVD Only.

* NEW *

Service from the Heart.

Enlighten your employees on the impact of unforgettable customer service with this engaging presentation of inspirational quotes and memorable music.

Based on the work of best-selling author, Barbara Glanz, this four-minute program shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Service from the Heart is also a perfect prelude or close to your weekly staff meetings or your Johnny the Bagger training experience.

When you purchase the Complete Training Kit for Johnny the Bagger, Service from the Heart is included on your DVD.

DVD or VHS (4 minutes) $295.00

$295.00, Service from the Heart video

* NEW *

Handle with CARE - Motivating and Retaining Employees.

A 75 min. Live Presentation to the National Association for Employee Recognition, Dallas, Texas, June 2003.

US format (NSTC)

* NEW *

The BEST of Barbara -
Stories to Touch Your Heart

A Collection of Barbara's Signature Stories Live

US format (NSTC)

Building Customer Loyalty -
How YOU Can Help Keep Customers Returning

One Hour Live Satellite Presentation to Waste Management site nationwide

US format (NSTC)

Fostering Creativity in Your Workplace

(Live satellite presentation from Westcott Communications to corporate audiences throughout the country.)

3 tape series

1. What Is Creative Communication?
2. Whacking People's Thinking--
   Getting Their Creative Juices Going
3. Specific Kinds of Creative Communication

INVENTORY CLEARANCE!

Set of 3 with Workbook $25.00 (Retail $310.00)