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More of Barbara's Products
Books By Barbara Glanz
These eBooks are based on one of Barbara's first books titled, "The Creative Communicator -- 399 Ways to Make your Business Communications Meaningful & Inspiring" which is no longer in print.
Creative Communicator
eBook
Price: $7
20 pages
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1 -The Creative Communicator
eBook - Electronic download.
How to Communicate your Commitment Creatively--A Frame
- Communication
- Commitment
- Creativity
- The Human-Business Model
- Internal and External Customers
- Using The Way It Is Model
- Making Choices
- Right Brain Thinking Versus Left Brain Thinking
Guidelines for Communicating your Organization's Commitment
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Written Communication
eBook
Price: $9
21 pages
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2 -Written Communication
eBook - Electronic download.
How to Make your Written Communications Express your Commitment in a Creative and Customer Friendly Way:
- Guidelines for Creative Business Writing
- Statements of Purpose
- Letters and Policies, Practices, Procedures
- Publications, Brochures, and Invitations
- Newsletters
- Quotations and Articles
- Payroll, Bill, and Statement Inserts
- Customer Guarantees
- Business Cards
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Creative Communicator eBook
Price: $9
21 pages
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3 -Electronic Communication
eBook - Electronic download.
Using Technology to Creatively Communicate your Commitment
- Audio-Video Message
- Closed Circuit T. V.
- Television Commercials
- Computer Networks / E-Mail
- Fax Machines
- Teleconferencing
- Voice Mail
- Telephone
Guidelines for Communicating your Organization's Commitment |
Face-To-Face Communication
eBook
Price: $11
41 pages
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4 -Face-To-Face Communication
eBook - Electronic download.
Creatively Communicating your Organizational Commitment Through Personal Interaction
- Hiring and Interviewing
- Employee Orientation Programs
- Special Employee Benefits
- Skills Training
- Presentations and Promotions
- Regular Lunch Meetings
- People-to-People Meetings (Internal)
- Customer Meetings
- Company Meetings
- Cultural Diversity Awareness
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Day-to-Day Feedback eBook
Price: $7
14 pages
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5 -Day-to-Day Feedback
eBook - Electronic download.
Creatively Communicating Your Appreciation on a Daily Basis
- The Four A's
- Internal Customer Examples
- External Customer Examples
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Enhancements and Reminders
eBook
Price: $9
36 pages
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6 -Enhancements and Reminders
eBook - Electronic download.
Keeping your Commitment Alive Through Fun and Innovative Extras
- Human Level Enhancements
- Contests
- Social Events and Celebrations
- Added Services
- Business Level Enhancements
Guidelines for Communicating your Organization's Commitment |
Measurements
eBook
Price: $9
25 pages
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7 -Measurements
eBook - Electronic download.
Creative Ways to Gather Information to Make your Organization's Commitment Actionable and Effective
- Customer Surveys
- Customer Follow-up Calls
- Quality and Service Standards/Performance
- Reviews/Bonuses
- Gathering Feedback Through Customer Meetings
- Mystery Shopping
- Measuring Customer Complaints
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Rewards and Recognition
eBook
Price: $9
26 pages
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8 -Rewards and Recognition
eBook - Electronic download.
Creative Ways to Make Confirming the Commitment Matter to your Employees
- Low Cost Ideas for Recognition
- Rewards
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Recoveries
eBook
Price: $7
11 pages
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9 -Recoveries
eBook - Electronic download.
Using Creative Recovery to Communicate Commitment
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Personal Executive Actions
eBook
Price: $11
41 pages
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10 -Personal Executive Actions
eBook - Electronic download.
How to Communicate your Commitment Creatively--A Frame
- Communicate the Vision
- Manage By Walking Around
- Spend Time with Supervisors, Managers, Employees
- Support Service Quality Training Efforts
- Commit to Work on Frontline with Customers
- Visit Customers
- Reflect Key Values in Day-to-Day Behavior
- Support Community Service Projects/Societal Responsibility
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