 |
 |
Spreading Contagious EnthusiasmTM
|
|
|
|
"Johnny the Bagger" movie will be released February 1, 2007!
We have been very busy at Barbara Glanz Communications and we want to share with you the wonderful new products that will be released in the next few weeks. You may order any of them on our website at www.barbaraglanz.com or call us at 941-312-9169.
All of you who have heard me speak or have purchased any of my books, especially "The Simple Truths of Service," have been inspired by the story of Johnny, the grocery bagger with Down Syndrome, who heard me speak a number of years ago and as a result, puts a "thought for the day" in everyone's groceries he bags. Vision Point, a wonderful company in Des Moines, Iowa, read the story and immediately called me and asked if they could create a video training program around my story because they were looking for something "with heart."
This 17 minute movie can be used as a powerful follow-up to any of my speaking or training presentations or as a one to three hour discussion session to reinforce the idea of serving customers from the heart and adding your own personal signature to your work. The video preview will be up on my website by January 11, and there is a $100 savings if you order before February1. I know you are going to love it -- even my children were touched and excited when they saw it, and you know your own family can be your worst critics!
I wrote in my November email newsletter (www.barbaraglanz.com/newsletter) about my part in the filming of this movie, so now you can experience the culmination of all our work and dreams. I am so humbled and thrilled that the story of "Johnny the Bagger" might impact people all over our world to bring more hope and love and caring to our workplaces and our lives.
Barbara
Sarasota, Florida
January 6, 2007 |
|
|
 |
|
"Johnny the Bagger: A True Story of Customer Service"
PRE-RELEASE SPECIAL OFFER: SAVE $100 BEFORE FEBRUARY 1
About the Program:
"Johnny the Bagger: A True Story of Customer Service," celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
"Johnny the Bagger" will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.
Learning Point Highlights:
* Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
* Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service
* Equips participants to add their own "personal signature" to their work to surprise and delight customers
"The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience 'Johnny the Bagger,' you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come."
Ken Blanchard,
Co-author of "The One Minute Manager" and Co-author with Barbara Glanz of "The Simple Truths of Service As Inspired by Johnny the Bagger"
Complete Training Kit Components:
* DVD Johnny the Bagger (full length 17 minute video)
* DVD Service from the Heart (4 minute video)
* VHS Johnny the Bagger (full length 17 minute video)
* Facilitator Guide
* Facilitator Resources
* Online Program Resources
* The Signature Pack (ten "Be a Johnny" Pads/Pens; ten small grocery bags)
* Ten Applied Learning Workbooks
PRE-RELEASE SPECIAL: ORDER NOW AND SAVE $100 OFF BASE PRICE UNTIL FEBRUARY 2007.
Complete Kit: $895 (regularly $995)
Basic Kit Components:
* VHS (17 minutes)
* Facilitator Guide
* Facilitator Resources
* Online Program Resources
PRE-RELEASE SPECIAL: ORDER NOW AND SAVE $100 OFF BASE PRICE UNTIL FEBRUARY 2007.
Basic Kit: $695 (regularly $795)
To preview the movie, go to www.barbaraglanz.com/johnny.
To order, go to www.barbaraglanz.com/products or call 941-312-9169.
Licensing options and discounts are available for multiple product sales.
|
|
|
 |
|
"Service from the Heart" DVD or VHS
About the Program:
Enlighten your employees on the impact of unforgettable customer service with this engaging presentation of inspirational quotes and memorable music.
Based on the work of best-selling author, Barbara Glanz, this four-minute program shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.
"Service from the Heart" is also a perfect prelude or close to your weekly staff meetings or your Johnny the Bagger training experience.
When you purchase the Complete Training Kit for "Johnny the Bagger," "Service from the Heart" is included on your DVD.
DVD or VHS (4 minutes) $295.00
To order, go to www.barbaraglanz.com/products or call 941-312-9169.
Licensing options and discounts are available for multiple product sales. |
|
|
 |
|
NEW BOOK -- "What Can I Do: Ideas to Help Those Who Have Experienced Loss"
How can anyone truly help someone who has experienced a loss? This book is a collection of simple, concrete ideas gathered directly from those who have experienced suffering and loss, ideas of things that helped them feel cared for and comforted.
Barbara A. Glanz knows grief from personal experience. Her son died at a very young age and her husband of many years died recently. Although the ideas in the book come primarily from people who have lost a loved one, most of the ideas are applicable to any kind of loss: the loss of a job, a divorce, the loss of a relationship, the loss of a pet, the loss of health, a move, or desertion.
Written for the person who wants to help the one who is grieving, this book is filled with immediately practical ideas as well as long term, specific ways to help someone move from grieving to growth, and eventually to cherishing good memories.
Price: $13.99
To order go to www.barbaraglanz.com/products or call 941-312-9169. |
|
|
 |
|
NEW BOOK--"The Simple Truths of Appreciation: How Each of Us Can Choose to Make a Difference"
65% of American workers said they received NO appreciation all last year for the good work they had done. Yet the second most important thing people want from their jobs is full appreciation. Why is there a disconnect? Because most of us are just too busy! In this beautiful and inspiring book Barbara will share ten simple truths as well as heartwarming stories about appreciating others which you can immediately apply both in your work and your personal lives. The beauty of appreciation is that we can each give it to anyone we choose for no cost except our awareness and a few moments of our time.
$15.95 (Will ship February 2007)
To order, go to www.barbaraglanz.com/products.
|
|
|
|
© Barbara Glanz Communications, Inc. 2006. All Rights Reserved.
Permission is granted to reproduce or forward this newsletter with copyright and contact information intact. If you are receiving this as a forward and would like your own no-cost, no-obligation subscription, enroll at www.BarbaraGlanz.com or write SUBSCRIBE in the subject of an email to: bglanz@barbaraglanz.com. To stop receiving it, write UNSUBSCRIBE in the subject line.
Back to www.barbaraglanz.com.
|
|
|
|
|
|