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We brought Barbara is to give three full-day sessions to allow all of our staff to participate. Response of staff was very favorable. As part of her program, Barbara had staff identify barriers to providing good customer service and also things we could do to enhance customer service. These lists were provided to the program sponsor for follow-up. Barbara's impact on staff was so positive that some began implementing the ideas even before we got all the lists compiled and could formulate an action plan! I rate Barbara's presentation as "excellent" and strongly recommend her to you.

Bruce Becker, Assistant to Director , Michigan Public School , Employees Retirement System

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My sincerest thank you for the wonderful presentation you put together for our client conference.  Everyone was deeply touched and had so many wonderful things to say after it was over.

Jessica Gochenour, Marketing & Events Manager, Professional Research Consultants

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Many moons ago Barbara used to send out a quarterly newsletter that was printed on nice paper with pretty colors, and a lot of people were happy, especially her printer. The ubiquity of the internet has allowed Barbara to save money and reach a larger audience by distributing her newsletter via email, much to the chagrin of her printer.

You too can sign up to receive Barbara's new electronic and semi-monthly newletter. Rest assured that Barbaraglanz Communications does not pass on your email address to any unsavory characters, or anyone else for that matter.

These materials are offered on a non-exclusive basis. You may reprint them in your newsletter or repost them as long as you include the author's copyright, as well as her name and contact information. Please send 2 hard copies of the magazine or newsletter to the author at:

Barbara Glanz Communications Inc.
6140 Midnight Pass Rd., #802
Sarasota, FL 34242