QUOTE FOR THE MONTH

"When you speak to a customer on the telephone, draw a picture of what you think the person looks like or write out his or her name to focus on the person as a REAL human being."

NEW BOOK:  180 WAYS TO SPREAD CONTAGIOUS ENTHUSIASM

“Barbara Glanz has done it again.  Her book, 180 Ways to Spread Contagious Enthusiasm, focuses on her sweet spot.  Spend ten minutes with Barbara and your energy goes up.  Read this book and you’ll lift the energy of everyone around you.”

So says Ken Blanchard, coauthor of The One Minute Manager and Whale Done!: The Power of Positive Relationships.

ACCOLADES

Barbara was the only female to score in the top ten speakers at the 2006 Society for Human Resource Management  National Convention!   With over 300 speakers and 15, 000 attendees, this is an outstanding accomplishment.  CD, MP3 CD ROMS and audio tapes of the presentation, “CARE Packages for the Workplace: Dozens of Little Things You Can Do to Regenerate Spirit at Work,“ are available through The Society for Human Resource Management website, www.shrm.org.

INTERNATIONAL EXPERIENCE

Barbara just returned from speaking in Dublin, Ireland, to the European team of software specialists from Business Objects, an organization with global influence.

FILIMING FOR DVD DRAMATIZATION

In mid-September Barbara  will travel to Des Moines, Iowa, for the filming of a dramatic representation of “The Johnny Story,” the true life story of a young man who heard Barbara speak several years ago and who has turned his organization upside down as a result.  This is the story on which Barbara’s book with Ken Blanchard, The Simple Truths of Service As Inspired by Johnny the Bagger, is based.  The company producing the DVD is Vision Point .

ARTICLES

ON THE WEB

The Trade Mission in C: Helping Businesses Successfully Apply Biblical Principals website www.thetrademissioninc.com has formulated the “Helping Harry Workshop “ series .   “Harry is a make believe business owner with problems.  We will study his problems, find some answers from the Bible and from Christian authors, and apply them to your situation.”  The Simple truths of Service, co-authored by Barbara Glanz and Ken Blanchard is listed as recommended reading for Part 2 of the series,  Helping Harry 2 – Customers.

IN THE MEDIA

Barbara Glanz and “CARE Packages for the Grieving Heart” featured ion Success Talk: Learning What it Takes, hosted by Allan Hunkin and sponsored by The Elegant Solution.   Barbara describes how living in the present and genuine attention to ourselves and others can both heal us and make us a blessing to others.