Barbara Glanz, C.S.P.

More of Barbara's Products

"Johnny the Bagger^TM: A True Story of Customer Service" DVD and VHS movie available now!
Watch the Trailer - Watch the Preview

About the Program:

Johnny the Bagger^TM: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger^TM will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience "Johnny the Bagger^TM," you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.

The One Minute Manager

The Simple Truths of Service As Inspired by Johnny the Bagger

Learning Point Highlights:

* Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)

* Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service

* Equips participants to add their own "personal signature" to their work to surprise and delight customers

* Available Now! *
Watch the Trailer - Watch the Preview

Complete Training Kit Components:

* DVD Johnny the Bagger^TM (full length 17 minute video)
* DVD Service from the Heart (4 minute video)
* VHS Johnny the Bagger^TM (full length 17 minute video)
* Facilitator Guide
* Facilitator Resources
* Online Program Resources
* The Signature Pack (ten "Be a Johnny" Pads/Pens; ten small grocery bags)
* Ten Applied Learning Workbooks

$995.00, Johnny the Bagger^TM video - Complete kit.

* Special! * - $497.50, Johnny the Bagger^TM DVD or VHS* only.
(full length 17 minute video)
Regular price is $895.

Print materials, trainer support tools and online resources are not
included in this special.

*Product shipped will be DVD unless you SPECIFY VHS. If you would
like the VHS version, please specify "VHS VERSION" in the
Comments/Special Delivery Instructions section when you order.

Quantity discounts and licensing options are available. Call 941-312-9169.

Service from the Heart

About the Program:

Enlighten your employees on the impact of unforgettable customer service with this engaging presentation of inspirational quotes and memorable music.

Based on the work of best-selling author, Barbara Glanz, this four-minute program shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Click to watch the preview.

Service from the Heart is also a perfect prelude or close to your weekly staff meetings or your Johnny the Bagger^TM training experience.

When you purchase the Complete Training Kit for Johnny the Bagger^TM, Service from the Heart is included on your DVD.

DVD or VHS (4 minutes) $295.00

$295.00, Service from the Heart video