I shall pass through this world but once. Any good, therefore, that I can or any kindness I can show to any human being, let me do it now.. for I shall not pass this way again. - Etienne de Grillet -
We brought Barbara is to give three full-day sessions to allow all of our staff to participate. Response of staff was very favorable. As part of her program, Barbara had staff identify barriers to providing good customer service and also things we could do to enhance customer service. These lists were provided to the program sponsor for follow-up. Barbara's impact on staff was so positive that some began implementing the ideas even before we got all the lists compiled and could formulate an action plan! I rate Barbara's presentation as "excellent" and strongly recommend her to you.
Bruce Becker, Assistant to Director , Michigan Public School , Employees Retirement System