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As one of the organizers of these events, I was approached by numerous busninessmen and Executives immediately after your presentation and later by phone. The all expressed their enthusiasm for the INSTANT RAPPORT and the positive atmosphere you created with all three audiences. They felt as if they had known you for years, and that despite the fact that some of them relied on simultaneous translation to receive your message. But even if they missed a small verbal detail, they all got your stirring and motivational messages through your vibrant body language which communicated a spirit of refreshing optimism and high expectations. Because you reviewed and summarized key points at the right intervals, participants left the lecture hall not only inspired and motivated, but also armed with specific ideas as to what they needed to do next when back at work.

Dimitri C. Tsitos, President, Synoloic Quality Systems, Athens, Greece

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Barbara Glanz is a world-renowned presenter who speaks from the heart. She challenges us to look inside and be the best we can be. I have personally seen Barbara speak to small groups of 30 and large groups of thousands, and she has the ability to reach out to everyone in the room so that they walk away wiser, better prepared with new tools and more energized and engaged.

Carole Erken, Human Resources Leader, Kaiser Permanente

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Idea of the Month from Barbara Glanz

Regular Lunch Meetings

This idea is from Barbara's book "The Creative Communicator--399 Ways to Make your Business Communications Meaningful and Inspiring."

The Idea:

Many facilitators meet once a month in their organizations for brown bag lunches to share ideas and enhancements. In Grand Rapids, Michigan, a group of facilitators organized sharing meetings across industries and organizations. They asked for the names of all facilitators trained in their local region and contacted them to get together on a regular basis.

The Idea In Action:

Bob Ward from the Department of Professional Regulation,State of Florida, has created brown bag "Video Lunches" for employees. Every three weeks on Tuesday and Thursday, a training video is shown during lunch. Employees bring a bagged lunch to a large conference room and watch the video while eating lunch. Immediately following the viewing, they hold an interactive session to discuss and recap the main points of the video. Bob describes the purpose of the session: "To provide training to employees which is interesting, takes little time away from work, and is in a relaxed atmosphere to maximize learning. This type of training is especially beneficial for those employees who feel that they cannot afford time away from work. The video lunch concept actually works as a public relations campaign to pull in those employees who are unsure about the formal training classes offered. We hope to plant the seed,'If training can be this fun, what am I missing?'" Several other enhancements for this idea are movie tickets used in place of class registration receipts, a movie marquee to advertise the "show of the week," and popcorn served to all!

One of Kaset's General Managers recently told me that she and whoever is available on her team meet once a week to discuss different professional development books. One person volunteers to be the "leader" each week, and he / she summarizes one to three chapters of the current book. This allows others to learn even though they might have had time to only skim the book. A discussion follows, applying the book to both their working and their home lives.

The Centura Parents program, a series of lunch meetings for parents who work for Centura Bank in Rocky Mount, North Carolina, features discussions of parenting issues such as how to communicate with your child. "The 'Centura Parents' program is, truly, a trendsetter, a model for businesses that wish to promote student achievement," said Lela Chesson, Community Schools Director in Rocky Mount in a letter to Bob Maudlin, Centura's president. "Families are important to Centura because people are important at Centura," said Les Rutledge, senior vice president and director of Human Resources Administration. "We can't expect employees to function at top efficiency if they're worried about their families."

Communication Challenge:

What kinds of discussion groups might you be able to encourage or organize during lunch times to reinforce what is important in your organization?

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