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Your evening speech "put the exclamation point" on the day! To a person, we have had nothing but good comments from both the Princeton and the Dallas audiences. I am convinced that the application of your simple, but powerful principles to customer interactions went a long way to reminding us how important each of us is as an individual in affecting our clients' perception of our organization's value. You made us "step back from the trees and see the forest."

Ray J. McGowan , Vice President-Engineering , Mobil Research and Development Corporation

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Barbara Glanz has been a featured speaker at two of my most successful conferences. At both conferences she proved not only to be an asset to the conference, but a dynamic wonder engendering much positive enthusiasm among the delegates with her wit and insight. Barbara endeared herself to the audience with her incredible spirit and exceptionally good information. She is always able to bring her concepts home with very practical situations and examples that everyone can relate to. Her charm is exceeded only by her intelligence.

Marilyn Steinhal , Conference Director , International Quality and Productivity Center

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Idea of the Month from Barbara Glanz

Make a Family Fun Box

This idea is from "CARE Packages for the Home--Dozens of Ways to Regenerate Spirit Where You Live" (McGraw-Hill 1998, $12.95)

The Idea:

It is important in any family that everyone gets to share in the planning of family activities. That way each person's interests are taken into account, and there is buy-in from each person since he or she has a say in the choices of activities.

The Idea In Action:

Tia Vaux of Coon Rapids, Iowa, sent me a copy of the newsletter called "Soul-o-Gram" which is a publication of their sharing group "Stressed-Out Unified Ladies." In the newsletter they suggested making a Family Fun Box to help plan regular family activities:

• Get a box; a shoe box or empty round oatmeal box is the best.
• Decorate the outside together, labeling the box "Family Fun Box."
• Have each family member write down on slips of paper some things to do as a family. These activities could include: Bowling Reading a book aloud Seeing a movie Playing a game Sending out for pizza Going for a bike ride Going to the mall for ice cream
• When the designated evening rolls around, pull a slip of paper from the fun box and do whatever it tells you.

Replenish the slips of paper either by replacing the slip just drawn or by adding to the box as family members come up with additional ideas.

Tips:

This activity will only work if everyone in the family participates and if everyone agrees to do whatever is written on the paper without griping. Interests for family members may be quite different; however, learning to share and learning tolerance and acceptance will be by-products of using this process, besides having a good time as a family. At the end of each activity, you may want to have each family member share what they really liked about that activity, keeping the focus on the positive and how we can always find something good in everything. Charlie and I love to go to the movies; however, we have very different tastes--he likes silly comedies and I like good tear-jerker dramas. One of the ways we have decided to handle our differences is that we alternate choices. One time it is his choice, and the next time it is mine. We try very hard not to complain about the other person's choice!

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