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My sincerest thank you for the wonderful presentation you put together for our client conference.  Everyone was deeply touched and had so many wonderful things to say after it was over.

Jessica Gochenour, Marketing & Events Manager, Professional Research Consultants

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We brought Barbara is to give three full-day sessions to allow all of our staff to participate. Response of staff was very favorable. As part of her program, Barbara had staff identify barriers to providing good customer service and also things we could do to enhance customer service. These lists were provided to the program sponsor for follow-up. Barbara's impact on staff was so positive that some began implementing the ideas even before we got all the lists compiled and could formulate an action plan! I rate Barbara's presentation as "excellent" and strongly recommend her to you.

Bruce Becker, Assistant to Director , Michigan Public School , Employees Retirement System

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Idea of the Month from Barbara Glanz

ORGANIZATIONAL IDEAS TO BLEND WORK AND FAMILY

This idea is excerpted from Barbara's book Balancing Acts – More Than 250 Guiltfree, Creative Ideas to Blend your Work and your Life” (Dearborn 2003). To order this book, go to the PRODUCT section of Barbara’s website.

Start special recognition for spouses and families. John Farrell, senior director for Carlson Marketing Group (CMG), a Minneapolis-based relationship marketing company, says, “Awards must inspire increased performance, must engage the family, and must change behavior.” Any time an organization recognizes the sacrifice and contributions of the employees’ family, they are helping create a feeling of teamwork, both within the family and with the organization itself. When family members feel included, appreciated, and a part of the mission of the company, they are much more willing to support the employee in his/her work. This not only helps build loyalty to the company, but it also increases productivity by reducing strife at home.

• After a big project is completed, send something to employees’ homes to say “thank you” for the extra time the employee had to spend at work. This could include gift certificates, flowers, candy, cards. This will also help them to feel involved in the business and the mission of the organization.


• The Four Seasons Hotel near Puerto Vallarta, Mexico, honors two families each month by providing a special lunch in the employee dining room and a tour of the facility. When the family is included and acknowledged, a sense of pride and mutual respect usually follows.


• Send a gift to employees’ families for Thanksgiving or Christmas. A number of my clients have sent my book CARE Packages for the Home—Dozens of Ways to Regenerate Spirit Where You Live to all their employees’ homes as a Christmas or Thanksgiving gift, along with a letter of appreciation from the CEO or other senior person. This supports the Baxter Labs global study in which the one thing employees most wanted was “to be respected as whole human beings with a life outside of work.” The book contains ideas for single people, single parents, blended families, extended families, grandparents, and retirees as well as traditional families.


• Honor employees’ spouses and partners. Travis White, the CEO of Centillium Technology, decided to build loyalty and avert high turnover by involving the family. So he invited employees’ spouses and partners, the ones who suffer most from the overtime work of their significant other, especially in a start-up company, to a Saturday party. He told the employees themselves to stay home and take care of the kids! After a short talk about the business, he surprised each of the partners by giving them 250 shares each of Centillium stock. This delightful strategy gave the spouses a definite stake in the work their partners are doing as well as honoring their support and commitment to their significant others.

Recognize children and spouse accomplishments. Start an “I’m Proud” bulleting\ board for employees to post accomplishments of their families.

Use employees’ families and children in your ads. Instead of hiring models, use your own employees and their families to advertise your products or services. This not only promotes authenticity, but it also builds employee buy-in and loyalty.

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