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Wow! We are so excited you thought of us and are proud of our success! My team is growing every day - not only in their knowledge of retirement, but also in how they work together and trust the goodness that is in each of us. You were especially helpful in reminding us about our "human-ness" and our true abilities to impact people's lives everyday.

Trish Walker-Webb, Customer Communications Team Leader, State of Michigan Department of Management and Budget

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Testimonials

Please know how much we appreciated your retail workshops on "Building Customer Loyalty." You have inspired not only sales associates, managers, and owners of stores, but also Regency Square's office, security, and maintenance staffs. Your emphasis on caring for customers on a human level increases retail profits and sales associate productivity and both of these increase the profits and value for a shopping center.

Nina Polm, CMD , Michael Sullivan, CSM , Regency Square Shopping Center

More of Barbara in action.

Idea of the Month from Barbara Glanz

Create an Inclusive Team Environment

Create an Atmosphere of Encouragement

Talk to Employees

Remember the Two Levels of Every Interaction

Hire Some "Moms."

Share Your Blessings with Others

Initiate a Program to "Celebrate the Mission'

Quick Appreciation Ideas

Family-oriented Employee Benefits

Begin a "Kindness Campaign"

Tell Your Company's Story

Encourage Creative Meetings

Every Family Needs a Red Plate

Find Ways to Jazz Up Your Meetings

Every Customer is a Gift

Think Especially About People at Life Marker Times

Customer Retention Strategies

Write a Song About a Company Hero or Legend

Putting it all Together - The Importance of Anchors

Great Service Comes From the Heart

Add Enhancers

Encourage Personal Growth and Development

Blending Work and Spirit

Quick Appreciation Ideas

Help Your Children Have a Positive Attitude About Work

Encourage Flexible Hours

Encourage a Creative Environment

Organizational Ideas to Blend Work and Family

Encourage Employees' Special Interests

Send an Anonymous Gift of Cheer

Make Your Guests Feel Welcome

Share Your Work with your Family

Encourage Creative Meetings

Find Creative Ways to Exercise at Work

Give Gifts from your Heart and Personal Passion

Encourage Service to Others

Customize Rewards and Recognitions

Tell Your Company's Story

Make the Workplace a Community

Begin a "Kindness Campaign"

Go Out of your Way to Welcome New Employees

Sponsor Community Seminars

Show your Employees That You Care

Family-oriented Employee Benefits

Create a Human Level Database

Emphasize the Value of the WHOLE Employee

Get Involved in a Family Literacy Program

Share Vacation Time

Do Special "Dad" Things

Find Romantic Things to Do for Those You Love

Create a "Just Because . . ." Committee

Share your Blessings with Others

399 Ways to Make Your Business Communications Meaningful & Inspiring

Appreciate your employees as Individuals

Find Creative Ways to Appreciate People

Share and Learn from "Mis-Takes"

Create a Christmas Cheer Box for Someone

Make a Thanksgiving Tree

Make a Family Fun Box

Decorate for the Holidays in Places Where It Surprises People

Regular Lunch Meetings

Adding a Personal Signature To Your Work