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Hello. Hello. I just wanted to say how much I enjoyed your session last week at the ASTD Conference. It is truly wonderful to see that there are others who are trying to keep the workplace light-hearted and fun. It is all too easy to get bogged down with the corporate rat race. We as trainers are always looking for ways to keep things excitable and fun for our participants, and it seems that you have hit the nail on the head.

Tom Heffron , Wal-Mart Stores, Inc.

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Thank you so much for sharing your story and yourself with all of us at the spring meeting for the Various Chemical Companies of Texas and Louisiana (VCC). As the final speaker for our meeting, you left us feeling motivated and regenerated as we headed home to our offices. Many of the companies that belong to our organization have experienced significant changes in recent years which often leave employees feeling less than excited about their "new organization." Your message reminds us all how important the spirit of our employees is. There are some very simple things we can al do to take care of that spirit as we make our way through the many changes that we all face daily.

Brenda K. Hunsucker, Human Resource Manager, Haldor Topsoe, Inc.

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Barbara Glanz, CSP, CPAE

NOTE: These sessions can be customized for leaders, employees, or an entire organization.

1. “The Simple Truths of Service Inspired by Johnny the Bagger®"

Based on Barbara’s unforgettable story about a young man with Down Syndrome who changed the culture of an entire organization by being creative and giving the customers more than they expected, this program presents ten simple truths of service that will help organizations and individuals become more customer-focused, both internally and externally. In today’s highly stressed, competitive workplace, each employee must be committed to creating long-term client relationships, and this presentation will encourage and inspire them to WANT to do this. With her unique combination of content and heart, Barbara will share research, stories, models, and action ideas based on these ten simple truths to encourage each person that he/she can make a difference every single day!

2. “SPREADING CONTAGIOUS ENTHUSIASM™--Creating Workplaces of Passion, Purpose and Productivity!”

(For Leaders)

In order for an organization to be “first class” in this economy, it must have a great product or service, people who have the desire and skills to serve the customers well, and a culture that encourages and supports that spirit of both internal and external service. The most important persons in creating that culture are the leaders. This session will whack leader’s thinking, give them a personal sense of mission of their importance as service leaders, and share many no cost or low cost ideas for how to create a culture where employees are fully engaged using the elements of a spirited workplace:

3. "EXHAUSTED, CONFUSED, AND TICKED OFF-- Hope for a New Beginning When Change Has Done You In!"

Change is rampant in our world today, especially in this depressed economy. Resistance to change is not about the head as much as the heart, less about facts than it is about feelings.  Leaders must learn not only to manage the processes of change but also the emotional aspects of dealing with change.

In order for people to move forward, they must learn to let go of the old ways and adjust to new ways of work and life. This inspiring, interactive session will help leaders guide employees to better understand the change process as well as their feelings in the midst of change. It will include a CONTROL INVENTORY™ for leaders to use as a strategic, concrete tool to manage change and to help employees gain more control and perform at a higher level in a dynamic work environment.