Barbara's Most Requested Topics
Barbara Glanz, CSP, CPAE
NOTE: These sessions can be customized for leaders, employees, or an entire organization.
1. “The Simple Truths of Service Inspired by Johnny the Bagger®"
Based on Barbara’s unforgettable story about a young man with Down Syndrome who changed the culture of an entire organization by being creative and giving the customers more than they expected, this program presents ten simple truths of service that will help organizations and individuals become more customer-focused, both internally and externally. In today’s highly stressed, competitive workplace, each employee must be committed to creating long-term client relationships, and this presentation will encourage and inspire them to WANT to do this. With her unique combination of content and heart, Barbara will share research, stories, models, and action ideas based on these ten simple truths to encourage each person that he/she can make a difference every single day!
2. “SPREADING CONTAGIOUS ENTHUSIASM™--Creating Workplaces of Passion, Purpose and Productivity!”
In order for an organization to be “first class” in this economy, it must have a great product or service, people who have the desire and skills to serve the customers well, and a culture that encourages and supports that spirit of both internal and external service. The most important persons in creating that culture are the leaders. This session will whack leader’s thinking, give them a personal sense of mission of their importance as service leaders, and share many no cost or low cost ideas for how to create a culture where employees are fully engaged using the elements of a spirited workplace:
3. "EXHAUSTED, CONFUSED, AND TICKED OFF-- Hope for a New Beginning When Change Has Done You In!"
Change is rampant in our world today, especially in this depressed economy. Resistance to change is not about the head as much as the heart, less about facts than it is about feelings. Leaders must learn not only to manage the processes of change but also the emotional aspects of dealing with change.
In order for people to move forward, they must learn to let go of the old ways and adjust to new ways of work and life. This inspiring, interactive session will help leaders guide employees to better understand the change process as well as their feelings in the midst of change. It will include a CONTROL INVENTORY™ for leaders to use as a strategic, concrete tool to manage change and to help employees gain more control and perform at a higher level in a dynamic work environment.