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Introducing Babara

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Introduction: BARBARA GLANZ, CSP

“Regenerating Spirit—Creating Cultures Where People CARE”

Barbara Glanz, CSP, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. She is the author of eleven bestselling "how-to" books, including:

• The Simple Truths of Appreciation – How One Person Can Make a Difference;
• 180 Ways to Spread Contagious Enthusiasm;
• The Simple Truths of Service as Inspired by Johnny the Bagger, co-authored with Ken Blanchard;
• Balancing Acts—More Than 250 Guiltfree, Creative ideas to Blend your Work and your Life;
• Handle with CARE—Motivating and Retaining your Employees;
• CARE Packages for the Workplace--Dozens of Little Things You Can Do to Regenerate Spirit at Work;
• CARE Packages for the Home--Ways to Regenerate Spirit Where You Live
• The Creative Communicator--399 Ways to Make Your Business Communications Meaningful and Inspiring, and
• Building Customer Loyalty--How YOU Can Help Keep Customers Returning.

She is known as “the business speaker who speaks to your heart as well as to your head,”and she is the first speaker on record to speak in all 50 states and on all seven continents!

Some of her clients are Southwest Airlines, Honda, Publix Super Markets, Verizon Wireless, Kaiser Permanente, the State of Michigan, the US Dept. of Energy, Nordstrom, the National Association for Employee Recognition, USAA, Chick-fil-A, the Christian Management Association, Bank of America, IBM, Delta, the Singapore Security Police, and Hilton Hotels.

Here are some other interesting facts about Barbara:

• Elected to the Board of Directors of the National Speakers Association 2002 to 2005
• One of fewer than 520 Certified Speaking Professionals worldwide
• Has a Master’s Degree in Adult Education
• Former Manager of Training for Kaset International, a 30 year old Times Mirror company specializing in Customer Service
• Ranked one of the top 10 speakers at the Society for Human Resource Management national conferences from 1997 to 2006
• Chosen by Meeting Professionals International as one of only 34 Platinum Speakers worldwide
• Featured on ABC, NBC, CBS, CNN, FOX-TV, PAX-TV, WGN, CNBC, and on radio and in print nationwide

More than just an exciting speaker, consultant, and author, Barbara has three additional "claims to fame": her great-grandfather laid the cornerstone where the four states come together (Page, Arizona, is named after him); she played the piano on the TV show "Talent Sprouts"; and she directed David Hasselhof of "Knight Rider" and "Baywatch" fame in his first high school play! Barbara lives and breathes her personal motto "Spreading Contagious Enthusiasm.™"

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications. All Rights Reserved