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Personally I found your session to be one of the best presentations I've experienced in my many years as a faculty member and program director at the University of Wisconsin's Management Institute.

Dick Berry, Education Advisor , National Association of Service Managers

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Testimonials

With pleasure, I am attaching the participant evaluations of your recent workshop, "CARE Packages for Work & Home," that you conducted for our McGladrey & Pullen Human Resources Consulting Services Conference in Chicago on November 9, 1998. As you will see, the participants loved your workshop! We don't often have an instructor score a perfect "5" on our 1 to 5 rating scale. Please consider this a very rare compliment for an outstanding job!

Jane Katz, Professional Education Manager, McGladrey & Pullen, LLP

More of Barbara in action.

Hiring Barbara Glanz

Barbara's Introduction

For the most up to date introduction, please use this document which is available in Microsoft Word format: Download

Introduction: BARBARA GLANZ, CSP

What do Ken Blanchard, the Singapore Security Police, Mickey Mouse, and David Hasselhoff have in common?  They have all worked with Barbara Glanz! Barbara Glanz, CSP, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.  She is the author of eleven bestselling “how-to” books, including:

• The Simple Truths of Appreciation;
• 180 Ways to Spread Contagious Enthusiasm;
• The Simple Truths of Service—Inspired by Johnny the Bagger™,  with Ken Blanchard;
• CARE Packages for your Customers – An Idea a Week for Customer Service;
• Handle with CARE—Motivating and Retaining Employees; and
• CARE Packages for the Workplace—Dozens of Little Things You Can Do to Regenerate Spirit at Work.

She is known as “the business speaker who speaks to your heart as well as to your head,” and she is the first speaker on record to speak in all 50 states and on all seven continents!  Her clients include Southwest Airlines, Honda, Publix Super Markets, General Mills, Verizon, Kaiser Permanente, the State of Michigan, the US Dept. of Energy, Nordstrom, Recognition Professionals International, AT&T, Chick-fil-A, the Christian Management Association, Bank of America, IBM, Delta, the GAP, ServiceMaster, KFC, Blue Cross Blue Shield, and Hilton Hotels.

 Here are some other interesting facts about Barbara:

• Voted “best keynote presenter you have heard or used” by Meeting & Conventions Magazine, July 2010
• Selected as a “Legend of the Speaking Profession” by the Veteran Speakers , August 2010
• One of fewer than 550 Certified Speaking Professionals worldwide.
• Has a Master’s Degree in Adult Education.
• Former Manager of Training for Kaset International, a 30 year old Times Mirror company specializing in Customer Service.
• Ranked one of the top 10 speakers at the Society for Human Resource Management national conferences each year since 1997.
• Featured on ABC, NBC, CBS, CNN, FOX-TV, PAX-TV, WGN, CNBC, and on radio and in print nationwide.

More than just an exciting speaker, consultant, and author, Barbara has three additional "claims to fame": her great-grandfather laid the cornerstone where the four states come together (Page, Arizona, is named after him); she played the piano on the TV show "Talent Sprouts"; and she directed David Hasselhoff of "Knight Rider", "Baywatch" and “America’s Got Talent” fame in his first high school play!  Barbara lives and breathes her personal motto "Spreading Contagious Enthusiasm.™"