• Hiring Barbara
• Barbara in Action
• Online Store
• About Barbara
• Barbara's Blog

Conference participants were enthralled with your presentation. Evaluations included comments such as, "This speaker woke me up and started me to think about how I can make a difference," and "SSA always makes a difference for the public - now we have ideas for making a difference with employees too!" and finally: "Barbara Glanz should be considered a national treasure!" These comments, you understand, come from a fairly jaded community of managers who are rarely moved to such comments!

Jolene Jackson, Team Leader, Employee Training & Development, Social Security Administration

Featured Products

Testimonials

A couple months ago we conducted training on our Mission, Vision, and Values at Jostens, and the “Johnny the Bagger” story was part of that training!  We received feedback from our employees saying that they felt that was the most touching and personal part of the training that they could relate to in how they can ‘make a difference’!  It was wonderful, and even though I saw that video clip during 21 training sessions, I was touched by it every time!

Kris Thomson, Human Resources Manager, Jostens

More of Barbara in action.

Hiring Barbara Glanz

Barbara's Introduction

For the most up to date introduction, please use this document which is available in Microsoft Word format: Download

Introduction: BARBARA GLANZ, CSP

What do Ken Blanchard, the Singapore Security Police, Mickey Mouse, and David Hasselhoff have in common?  They have all worked with Barbara Glanz! Barbara Glanz, CSP, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.  She is the author of eleven bestselling “how-to” books, including:

• The Simple Truths of Appreciation;
• 180 Ways to Spread Contagious Enthusiasm;
• The Simple Truths of Service—Inspired by Johnny the Bagger™,  with Ken Blanchard;
• CARE Packages for your Customers – An Idea a Week for Customer Service;
• Handle with CARE—Motivating and Retaining Employees; and
• CARE Packages for the Workplace—Dozens of Little Things You Can Do to Regenerate Spirit at Work.

She is known as “the business speaker who speaks to your heart as well as to your head,” and she is the first speaker on record to speak in all 50 states and on all seven continents!  Her clients include Southwest Airlines, Honda, Publix Super Markets, General Mills, Verizon, Kaiser Permanente, the State of Michigan, the US Dept. of Energy, Nordstrom, Recognition Professionals International, AT&T, Chick-fil-A, the Christian Management Association, Bank of America, IBM, Delta, the GAP, ServiceMaster, KFC, Blue Cross Blue Shield, and Hilton Hotels.

 Here are some other interesting facts about Barbara:

• Voted “best keynote presenter you have heard or used” by Meeting & Conventions Magazine, July 2010
• Selected as a “Legend of the Speaking Profession” by the Veteran Speakers , August 2010
• One of fewer than 550 Certified Speaking Professionals worldwide.
• Has a Master’s Degree in Adult Education.
• Former Manager of Training for Kaset International, a 30 year old Times Mirror company specializing in Customer Service.
• Ranked one of the top 10 speakers at the Society for Human Resource Management national conferences each year since 1997.
• Featured on ABC, NBC, CBS, CNN, FOX-TV, PAX-TV, WGN, CNBC, and on radio and in print nationwide.

More than just an exciting speaker, consultant, and author, Barbara has three additional "claims to fame": her great-grandfather laid the cornerstone where the four states come together (Page, Arizona, is named after him); she played the piano on the TV show "Talent Sprouts"; and she directed David Hasselhoff of "Knight Rider", "Baywatch" and “America’s Got Talent” fame in his first high school play!  Barbara lives and breathes her personal motto "Spreading Contagious Enthusiasm.™"