NORMAL DAY: Let me be aware of the treasure you are. Let me learn from you, savor you, bless you, before you depart. Let me know pass you by in quest of some rare and perfect tomorrow. Let me hold you while I may, for it will not always be so. One day I shall dig my fingers into the earth, or bury my face in the pillow, or stretch myself taut, or raise my hands to the sky, and want more than anything - your return. - M. J. Irion -

Barbara Glanz was instrumental in our effort to implement the human dimension of our quality improvement initiative. Barbara's special skills in communicating the importance of service excellence helped us lay the groundwork. Her unique presentation skills, along with her creative visuals, were well received by our staff.

Dorothy Wright , Director-Quality Service , BlueCross BlueShield

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Testimonials

We invited Barbara Glanz to speak at our October conference "Positive Perspectives--Little Things Mean a Lot." In just one day, Barbara helped our people begin to realize that they can manage the everyday moments of truth and that they can each make a positive difference in their workplace for both their customers and co-workers. We've seen all sorts of little changes.

Evanna Hardin, Human Resources Specialist, The State of Wyoming

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Client Comments Page One

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Thank you for the wonderful time we had together on Sunday. Your message was well received by the team, and put us in the proper "frame of mind" to have a productive two day session setting our vision for the company. At the end of Tuesday's session, each of us gave a testimony as to what we'll do differently as a result of our experience. I was touched by the number of people who referenced what "Barbara said" in their comments.

Tony Pelaski, Executive VP of HR

br> Fruit of the Loom

We were thrilled to hear many positive session comments and feedback.  Your contribution added greatly to the value and success of this year’s event.  We truly appreciate your willingness to share your time and talent in support of the tourism industry

Sherry Henry
Director, Arizona Office of Tourism

I have attended and enjoyed your sessions at the annual SHRM Conference for several years—I won’t miss any of your sessions!  You are an inspiration to all who have the privilege of listening to you and exude a peaceful radiance just in your presence!

Kris Thomson,
Human Resources Manager
Jostens

Session blew me away.  Barbara was an amazing speaker who had a way of telling stories to make you understand what differences you can make.  I think this was the best presentation I’ve ever been to in my career.

Attendee,
Society for Human Resource Management
(SHRM) 2009 Annual Conference

A couple months ago we conducted training on our Mission, Vision, and Values at Jostens, and the “Johnny the Bagger” story was part of that training!  We received feedback from our employees saying that they felt that was the most touching and personal part of the training that they could relate to in how they can ‘make a difference’!  It was wonderful, and even though I saw that video clip during 21 training sessions, I was touched by it every time!

Kris Thomson
Human Resources Manager
Jostens

It was a pleasure meeting you and again I thank you for your uplifting presentation yesterday at the Arizona Governor’s Conference.  I go to many of these things and your message was right on… especially in these tough times.  Spreading Contagious Enthusiasm – Creating Workplaces of Passion, Purpose and Productivity was the best presentation I’ve seen in years.

Gregg Gant,
Vice President-Business Development,
Custom Marketing Group

Barbara Glanz has consistently scored among the Top 10 speakers at our conferences since 1997. She has been able to accomplish this not only due to her outstanding speaking skills, but also her warmth and ability to know what the audience needs and wants.

Barbara Sadek,
Director of Education,
Society for Human Resource Management

Barbara Glanz is a gem - a rare find among speakers! Not only does she share HOW to inspire others to do their best, she MODELS the behavior with her own contagious enthusiasm and powerful personal illustrations. Our owners and managers loved her and were enthusiastic about having her return on another occasion (something we rarely do).

Jeff Fendley,
Director of Training,
Merry Maids

For John Fielder, President, to ask me to get one [of Barbara’s books] signed for him is a VERY rare occasion… Since our event we have had a great number of attendees ask “When is Barbara coming back?” This is the first time I have had a request for a speaker to return. Barbara’s presentation was very moving and captivating.

Sherri Schafer,
Customer Experience Manager,
Southern California Edison

We just found out that on September 10, 2008 Shea Homes (Arizona) division was named by J.D. Powers as Number 1 Homebuilder in the Phoenix metropolitan area—and that means we’ve put what you taught us to good use in the customer service area… the seeds you plant around the world DO take root and produce abundantly!

Ruth C. Truman,
Director of Special Projects,
Land Department Attorney,
Shea Homes

I still remember you when you spoke at the Asia Pacific HRM Congress in Mumbai, India. You were the only speaker (there were 92 speakers who were invited) who moved both my mind and heart.

Cosme Pacana,
Resource Training Center, Philippines

Barbara Glanz is a world-renowned presenter who speaks from the heart. She challenges us to look inside and be the best we can be. I have personally seen Barbara speak to small groups of 30 and large groups of thousands, and she has the ability to reach out to everyone in the room so that they walk away wiser, better prepared with new tools and more energized and engaged.

Carole Erken,
Human Resources Leader,
Kaiser Permanente

Barbara is very unique in her ability to connect emotionally with her audience. Her use of story telling, personal research, and real life examples will inspire you to make a meaningful difference in the lives of those around you.

Tom Heetderks, 
Director, 

People Development,

Kentucky Fried Chicken/Yum Brands

I am very pleased to inform you that we have had numerous requests for "more Barbara" and, provided you have the time, we anticipate that we will invite you again and again to spread your contagious enthusiasm to more audiences in Greece and Cyprus.

Dimitri C. Tsitos, 

President, 

Synolic Quality Systems—Athens, Greece

General Mills Shared Services is still buzzing about your message… your presentation was the #1 highlight of the morning program. You touched a lot of people and “whacked their thinking.”

Candi Rathjen-Nowak,
Project Manager,
General Mills

I am certain you are largely responsible for the conference being the best rated ever! You inspired and motivated our Unit Marketing Directors. Your message was truly a blessing to all that heard you both from a professional and personal development standpoint.

Joanna Alder,
Marketing Executive,
Chick-fil-A

Barbara is the most genuine presenter I know. When I have a client looking for customer service or employee retention - I immediately recommend Barbara. She speaks from the heart and she touches every heart in the room - no one leaves the way they enter

Michele Lucia,
Vice President,
ADL Associates, Inc. and Bureau owner

Barbara is a speaker that will reach and touch each and every audience member’s heart and mind!

Kevin Cronin,
Recognition and Reward Executive,
Bank of America

Your message of a personal, human touch in connection with leadership will have a lasting effect. Your ideas on how to CARE for others and create spirit in the cluster will benefit the Directors of The Pampered Chef.

Maggie Fredericks,
Director, Meetings & Incentives,
The Pampered Chef

Barbara has the unique ability to speak to the heart, her message is both inspirational and positive, and her audience literally buzzed at the conclusion of her address.

Des Schollum,
FNZITT Past President,
New Zealand Institute of Travel & Tourism

Thank you for being so flexible with your schedule to offer your presentation at all hours of the day or night to accommodate our organization’s 24/7 operation. Barbara, you deliver a very powerful message, stimulating both one’s mind and one’s heart.

Wendy J. Bailey,
Coordinator, Hospital Administration,
University of Utah Hospitals and Clinics

Barbara's motto of ‘spreading contagious enthusiasm’ exemplifies her way of living and her impact on others. No one leaves Barbara's speaking engagements without having the spirits of caring and appreciation re-ignited in their hearts and souls. She then equips them with practical tips to create spirit in the workplace and releases them with renewed power to make a difference in their corner of the world.

Anita Schamber, Ed.D.,
Senior Associate,
Leadership and Organizational Development Team,
World Vision

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Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved