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More Links Barbara's ArticlesAN AFFIRMATION OF HEAVEN! Barbara A. Glanz, CSP Praise the Lord for new beginnings! My dear friend, Clyde, died of cancer on December 18. He had been such an anchor in my life this past year especially--I could call him any hour of the day or night when the pain was too great, and he was a wonderful listener and truth-teller. Then Caroline Fendley, another precious friend, died December 20 after a most valiant struggle with a stem cell transplant. And our little son, Gavin, died on December 22 (years ago). As a result, that week before Christmas was a terribly difficult one for me, as I struggled with even more "goodbyes."
BARBARA GLANZ BIO For free articles you can use in your company newsletters and an archive of dozens of immediately applicable "Ideas of the Month," go to www.barbaraglanz.com. Barbara Glanz, CSP, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. She is the author of CARE Packages for Your Customers: An Idea a Week for Customer Service (McGraw-Hill 2007), The Simple Truths of Appreciation: How Each of Us Can Choose to Make a Difference (Simple Truths 2007), What Can I Do? Ideas to Help Those Who Have Experienced Loss (Augsburg Fortress 2007), The Simple Truths of Service -- Inspired by Johnny the Bagger by Ken Blanchard and Barbara Glanz. (Simple Truths 2005) , Balancing Acts -- More than 250 Guiltfree, Creative Ideas to Blend your Work and your Life (Dearborn 2003), Handle with CARE -- Motivating and Retaining Employees (McGraw-Hill 2002), CARE Packages for the Workplace -- Dozens of Little Things You Can Do to Regenerate Spirit at Work (McGraw-Hill 1996), The Creative Communicator (McGraw-Hill 1998), CARE Packages for the Home (Andrews McMeel 1998), and Building Customer Loyalty (McGraw-Hill 1994). As an internationally known speaker, trainer, and business consultant who has a Master's degree in Adult Education, Barbara lives and breathes her personal motto: "Spreading Contagious EnthusiasmTM." She has presented on all seven continents and in all 50 states since 1995. For more information, she can be reached directly at 941-312-9169; Fax 941-349-8209; email: bglanz@barbaraglanz.com; website: www.barbaraglanz.com.
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