Barbara's Bibliography
ARTICLES Authored by Barbara
Glanz, Barbara A., “Keeping Your Customers Coming Back,” The Straits Times CATS Recruit, July 13, 2006 edition.
“Love Books? Deface Them!” The Professional Speaker, July/August 2006.
Excerpts from “CARE Packages for the Home – Dozens of Ways to Regenerate Spirit Where You Live,” Chic Mom Magazine, April/May/June 2006 edition
“25 Low Cost, Creative Ideas Improving Morale, Enhancing Productivity and Making Your Workplace More Fun!” Northeast Human Resources Association . June 12, 2006.
“The Johnny Story,” EXCELL – Exceeding Customer Expectation Levels for Life, Honda Northwest Zone. June 2006.
“Facing Adversity.” The Professional Speaker, April 2006.
”10 Low Cost, Creative Ideas To Improve Morale, Enhance Productivity, and Make Your Workplace More Fun.” Staffing Resource Center, Great Ideas Newsletter, March 2006.
“An International Community.” International PEG Newsletter, December 2004.
“Send a CARE Package – How to Regenerate the Spirit in your Organization.” The Lonestar Administrator newsletter, October 2004.
"The Blessing of Community." Professional Speaker magazine, (June, 2003)
"The Blessing of Community." Entre Nous, (April - June, 2003)
"Taking CARE of Ourselves." Keymotes newsletter, (June 2002).
"Regenerating Spirit After Downsizing: Send Your Employees a CARE Package." Works magazine(Fall 2001).
"Open Company Meetings with Good News to Boost Employee Morale." Professional Office Building Management. (August 2001).
"Open Company Meetings with Good News to Boost Employee Morale." Shopping Center Management Insider. (July 2001).
"Fives Ways to Communicate Commitment." Supervisor1s Guide to Quality & Excellence. (June 11, 2001).
"Simple tips to Improve Morale and Increase Productivity in your Workplace." Supervisors Guide to Quality and Excellence. (April 16, 2001).
"Low Cost, Creative Ideas Enhance Productivity and Make Workplace Fun." Dialogue Magazine (February/March 2001).
"Retain Reps With 'CARE-ing' Leadership." Customer Service Manager's Letter (February 1, 2001).
"Open Company Meetings with Good News to Boost Employee Morale." Contractor1s Business Strategist (February 2001).
"A CARE Package for You: Ideas to Blend Work & Family." Sharing Ideas (February/March 2001).
"Spontaneous Treats: The Key to Employees' Hearts!" Rewarding Employees. (January, 2001).
"Wish you Were Here." Professional Speaker. (December, 2000)
"Blend Work and Family." Personal Excellence. (November, 2000)
"It's Still About People-How to Lift Technology Up to the Human Level." Christian Management Report. (July/August 2000).
"Not on the Menu." Studio Classroom. (July 2000).
"What Do Employees Want in 2000?" Recognition News. (July 2000).
"Improve Morale to Enhance Productivity." Innovative Leader. (July 2000).
"Workplace Issues-Little Things Boost Productivity." Association Management. (July 2000).
"25 Low Cost, Creative Ideas-Improving Morale, Enhancing Productivity and Making Your Workplace More Fun!" Insight. (Spring 2000).
"Speaking at Large Professional Conferences: A Marketing Dream!" Professional Speaker. (May 2000).
"Twenty-one Low Cost, Creative Ideas to Improve Morale and Enhance Productivity." Canadian HR Reporter. (April 10, 2000).
"A Single White Rose." Life Challenges. (March 2000).
"Beautiful People Don't Just Happen!" Life Challenges. (March 2000).
"Positive Choices." Personal Excellence (March 2000).
"A Single White Rose." Let's Talk Motivation! (March 14,2000).
"Positive Work Environments-Make it Fun to Be More Productive." Employee Services Management. (February 2000).
"Johnny." Studio Classroom (February 2000).
"MIS-TAKES are Opportunities." Let's Talk Motivation! (December 20,1999).
"CARE Packages for the Workplace - A Leadership Style That Promotes Productivity, Passion, and Peace." Forum (November 1999).
"A Morale-boosting Tip." Managers Edge (November 1999).
"Communicating on the Human Level." TRI Special Delivery (October 1999).
"Family and work: you can find a balance." Communication Solutions (October 1999).
"Don't juggle, join your work and family lives." Corporate University Review (July/August 1999).
"Blending Family & Work To Regenerate Your Spirit." Live Wire (Summer 1999).
"A CARE Package for You - Ideas to Blend Work and Family." AltaVista Careers (June 1999).
"CARE Packages for the Workplace - A Leadership Style that Promotes Productivity, Passion, and Peace." Manager's Marketing Minutes (May 1999).
"Be Kind." Personal Excellence (May 1999).
"Managing with C.A.R.E." TRI Special Delivery (April 1999).
"CARE Packages for the Workplace -- Dozens of Little Things You Can Do to Regenerate Spirit at Work: Chapter V: R=Respect." www.madwed.com (March 1999).
"Share Your Work Life." Personal Excellence (February 1999).
"Book Proposal Structure: Required Sections-Part IV." Sharing Ideas (February/March 1999).
"Caring Workplaces - Create an atmosphere of appreciation for all." Executive Excellence (January 1999).
"Writing a Compelling Book Proposal: A Critical Moment in the Publishing Adventure- Part III." Sharing Ideas (December/January 1999).
"Spreading Contagious Enthusiasm: Tips for Rebuilding Employee Morale." TRI Special Delivery (December 1998).
"Writing a Compelling Book Proposal: A Critical Moment in the Publishing Adventure- Part II." Sharing Ideas (October/November 1998).
"Spontaneous Treats: The Key to Employees' Hearts." People Performance (October 1998).
"Soul Food: Creative Ways to Differentiate Yourself in the Workplace." TRI Special Delivery (September 1998).
"Writing a Compelling Book Proposal: A Critical Moment in the Publishing Adventure- Part I." Sharing Ideas (August/September 1998).
"Spontaneous Treats: The Key to Employees' Hearts." TRI Special Delivery (August 1998).
"Regenerating Spirit: Send Your Employees a CARE Package." Innovative Leader (July 1998).
"Building Customer Loyalty - What Are the Service Attributes that Keep Customers Returning?" The Cutting Edge (June 1998).
"Writing a Compelling Book Proposal: A Critical Moment in the Publishing Adventure." Professional Speaker (December 1997).
"Rebuilding Trust in Turbulent Times." Human Resource Professional (November/December, 1997).
"Happy Employees are More Productive." Customer Service Management Report,Dartnell Publications (November 24, 1997).
"They're Not Mistakes -- They're Mis-takes." Customers First, Dartnell Publications (October 6, 1997).
"Thought for the Day." Reaching Out (Fall 1997).
"Happy Employees Create Happy Customers." Customer Service Management Report, Dartnell Publications (September 22, 1997).
"Turning Mistakes Into Learning Opportunities." Customer Service Management Report (July 21, 1997).
"Spread Contagious Enthusiasm - Tips to Rebuild Employee Morale." Training Today (May/June 1997).
"Hire Wisely, Set a Good Example, Go the 'Extra Mile' -- 3 Things I've Learned About Customer Service." Customer Service Management Report (April 28, 1997).
"Spread Contagious Enthusiasm - Tips to Rebuild Employee Morale." Training Today (May/June 1997).
"Survival Skills for a Changing Environment." Employee Services Management (March 1997).
"Spread Contagious Enthusiasm - Tips to Rebuild Employee Morale." Employee Services Management (February 1997).
"Sign Your Work." Positive Living (January/February 1997).
"Spontaneous Treats: Key to Employees' Hearts!" Customer Service Management Report, Dartnell Publications (January 1997).
"Fighting Frustration with Fun," or "Ten ways to regenerate spirit after downsizing." Canadian HR Reporter (October 7, 1996).
"Regenerate the Spirit in Your Organization: Send a C.A.R.E. Package." Employee Services Management (January 1996).
"8 Ways to Communicate your Commitment to Cultural Change." Lakewood Report (December 1995).
"You CAN Have It All." The Crescent of Gamma Phi Beta (Fall 1995).
"Escape Your Cocoon - Here are some Creative Ways to Differentiate Yourself in the Workplace." Association Publishing (July/August 1995).
"Send your Employees a C.A.R.E. Package." Forum (February 1995).
"Escape your Cocoon and Fly Free - Creative Communication Tools for Trainers." Training Today (November/December 1994).
"Building Customer Loyalty in a Library." Marketing Library Services (July/August/September 1994).
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