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Barbara Glanz has provided training on "Building a Customer-Oriented Organization" to State of Michigan employees for two years, during which time she received an average rating of 4.90 on a scale of 5.00 from participants. As a result of her instruction and professionalism, Ms. Glanz has been a great asset to the State of Michigan.

Robert Freeman, Michigan Department of Civil Service

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Testimonials

Thank you so much for sharing your story and yourself with all of us at the spring meeting for the Various Chemical Companies of Texas and Louisiana (VCC). As the final speaker for our meeting, you left us feeling motivated and regenerated as we headed home to our offices. Many of the companies that belong to our organization have experienced significant changes in recent years which often leave employees feeling less than excited about their "new organization." Your message reminds us all how important the spirit of our employees is. There are some very simple things we can al do to take care of that spirit as we make our way through the many changes that we all face daily.

Brenda K. Hunsucker, Human Resource Manager, Haldor Topsoe, Inc.

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Barbara's Bibliography

COURSE CURRICULA

Trevecca Nazarene University."Total Quality Management" course, "Adding a Personal Signature to your Work" by Barbara Glanz

"Effective Interpersonal Relations" course, "Adding a Personal Signature to your Work" by Barbara Glanz.

SMALL PUBLICATIONS AND BOOKLETS

ADL Associates, Eds. "A CARE Package for Employees." Employee Commitment: If You Build It, Results Will Come. ADL Associates, 2003

ADL Associates, Eds. "MIS-TAKES Are Opportunities!" Back to Basics: Tried and True Solutions for Today's Leaders. ADL Associates. 2002

Glanz, Barbara A. "49 Creative Ways to Get Your Ideas & Values Across!" Barbara Glanz Communications, Inc., 1996.

"A CARE Package for You!" Barbara Glanz Communications, Inc., 1996.

"Spreading Contagious Enthusiasm!™" Barbara Glanz Communications, Inc. 1996.

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